Hybrid Client Onboarding PM — Growth & Impact

Nelnet, Inc.; Oklahoma; Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA/FSA

401K/student loan repayment

Life insurance & AD&D

Employee stock purchase program

Tuition reimbursement

Wellness program

PTO

Job summary

Nelnet, Inc. is seeking a Project Manager to own the client onboarding lifecycle end-to-end, from contract to delivery, across multiple initiatives. You will lead cross-functional teams, manage budgets and timelines, and ensure scope alignment with client agreements.

Hybrid role based in Lincoln, NE, with a focus on continuous improvement, stakeholder alignment, and effective executive reporting. A Bachelor's degree and 5–8 years of PM experience are required, PMP is a plus.

Qualifications

• Bachelor's degree required.
• 5–8 years of project and/or program management experience.
• Experience in end-to-end client onboarding and implementation.
• Experience holding delivery to a budget and timeline; communicate variances to stakeholders.
• PMP certification a plus; program management credentials (e.g., PgMP) also valued given the hybrid scope of this role.
• Experience with project management tools.

Responsibilities

• Own the planning and successful execution of multiple concurrent client onboarding/implementation projects through cross-functional collaboration.
• Serve as the primary point of accountability for the client during implementation, translating the signed contract or agreement into an executable project plan.
• Track success criteria, KPIs, and critical-path milestones across the full project/program, and provide regular status reporting to stakeholders.
• Identify, log, and actively manage risks through mitigation and resolution, coordinating with senior leaders as issues arise.
• Act as the handoff point between Sales and ongoing account management, ensuring negotiated terms are delivered in implementation.
• Coordinate continuous improvement of onboarding workflows, and promote the use of AI tools to improve efficiency.

Skills

Project management

Program management

Risk management

Stakeholder management

Executive reporting

Cross-functional

Communication

Budget management

Education

Bachelor's degree

Tools

PM Tools

Job description

Nelnet, Inc. is seeking a Project Manager to own the client onboarding lifecycle end-to-end, from contract to delivery, across multiple initiatives. You will lead cross-functional teams, manage budgets and timelines, and ensure scope alignment with client agreements.

Hybrid role based in Lincoln, NE, with a focus on continuous improvement, stakeholder alignment, and effective executive reporting. A Bachelor's degree and 5–8 years of PM experience are required, PMP is a plus.