Customer-Facing Project Manager

Hyve Solutions; Fremont (CA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Hyve Solutions is seeking a Customer-Facing Project Manager to lead onboarding and delivery for technology customers. You will act as the primary liaison, coordinating across Sales, Engineering, IT, and Operations to translate requirements into successful outcomes and ensure a seamless customer experience from onboarding through steady-state operations.

You will manage project plans, cross-functional teams, and risk management while driving alignment on priorities and ensuring high-quality

Qualifications

• 5+ years of project management experience in customer-facing environments.
• Experience managing customer relationships, including executive stakeholders.
• Experience with onboarding, implementation, or integration projects.
• Strong communication, stakeholder management, and problem-solving skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Own the Customer Experience by serving as the primary contact during onboarding and delivery.
• Drive project delivery with plans, timelines, and deliverables across discovery, integration, testing, deployment, and stabilization.
• Translate customer requirements into actionable internal plans and ensure alignment with capabilities.
• Ensure readiness and execution by validating inputs, data, integrations, and operational readiness.
• Lead governance and decision-making to manage risks, issues, and dependencies and align priorities.
• Support successful launch and stabilization, including go-live readiness and transition to operations.
• Capture feedback and lessons learned to improve onboarding and delivery processes.

Skills

Project management

Stakeholder management

Communication

Problem-solving

Organization

Education

PMP certification

Job description

## Customer-Facing Project ManagerApplylocations: Fremont, CAtime type: Full timeposted on: Posted Todayjob requisition id: R54447## Hyve Company OverviewHyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure. Job DescriptionJob Description: Customer-Facing Project Manager (Onboarding & Delivery)Full time3 days in office 2 days remoteAt Hyve Solutions, we partner with some of the world’s leading technology companies to deliver scalable infrastructure and operational excellence. We’re looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery.In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You’ll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes.**What You’ll Do****Own the Customer Experience*** Serve as the primary point of contact for customers throughout onboarding and project delivery* Build trusted relationships and ensure clear communication, alignment, and confidence* Lead customer-facing meetings including onboarding, status updates, and executive reviews* Proactively manage expectations, risks, and escalations**Drive Project Delivery*** Develop and manage project plans, timelines, and deliverables aligned to customer and business goals* Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexity* Coordinate cross-functional teams to ensure on-time, high-quality delivery**Translate Customer Needs into Action*** Lead discovery sessions to define business, technical, and operational requirements* Convert customer requirements into actionable plans and aligned internal execution* Ensure alignment between customer expectations and Hyve’s capabilities**Ensure Readiness & Execution*** Validate that all key inputs are in place, including data, integrations, and operational readiness* Identify and resolve gaps that may impact timelines or delivery quality**Lead Governance & Decision-Making*** Manage risks, issues, and dependencies across projects* Drive alignment on priorities, trade-offs, and delivery plans* Ensure customer requirements are clearly defined, validated, and feasible before execution**Support Successful Launch & Stabilization*** Lead go-live readiness and transition to operations* Support post-launch stabilization and ensure customer success**Improve & Scale*** Capture feedback and lessons learned to improve delivery processes* Contribute to scalable, repeatable onboarding frameworks**What You Bring*** 5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)* Experience managing customer relationships, including executive stakeholders* Experience with onboarding, implementation, or integration projects* Strong communication, stakeholder management, and problem-solving skills* Ability to manage multiple projects in a fast-paced environment* Familiarity with Agile, Waterfall, or hybrid delivery approaches* PMP or similar certification is a plus**Who You Are*** A customer-first thinker who measures success through customer outcomes* A strong communicator who bridges business, technical, and operational teams* Highly organized and execution-focused* Comfortable working in dynamic environments* A proactive problem-solver* Passionate about scalable, repeatable processes* Willingness to travel domestically and internationally to support project sites may be required as business needs**Compensation:** The anticipated base salary range for this position is $100,000-125,000 **annually**.Actual compensation will be determined based on experience, skills, qualifications, and business needs.