Customer Experience Specialist | Hybrid + 50% Team Discount

Studio McGee; Draper (UT); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Studio McGee is seeking a friendly, results-driven Customer Experience Associate to join our Draper, UT team. You will work with the buying, fulfillment, and operations groups to ensure our customers receive the same high-quality experience online as in our brand.

The role requires you to respond to inquiries, resolve issues, coordinate orders, and support the fulfillment process. A strong communicator with organizational skills and a proactive attitude will thrive in our hybrid, team-focused

Qualifications

• Proven work experience in a customer service or similar role.
• Basic understanding of sales principles and customer service practices.
• Excellent organizational skills.
• Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution.
• Ability to be a self-starter that can work under minimal supervision.
• HS diploma; BS degree in communication or related field a plus.

Responsibilities

• Assist in responding to all customer-service related inquiries via email and phone in a timely manner.
• Handle escalated customer service issues as necessary with courtesy and eloquence.
• Engage in direct communication with our clients regarding any order related information.
• Assist the fulfillment team with damage claims at the manufacturer and carrier level.
• Coordinate all direct sales orders as needed.

Skills

Customer service

Sales basics

Organization

Communication

Self-starter

HS Diploma

Education

High school diploma

BS in communication or related field

Job description

Studio McGee is seeking a friendly, results-driven Customer Experience Associate to join our Draper, UT team. You will work with the buying, fulfillment, and operations groups to ensure our customers receive the same high-quality experience online as in our brand.

The role requires you to respond to inquiries, resolve issues, coordinate orders, and support the fulfillment process. A strong communicator with organizational skills and a proactive attitude will thrive in our hybrid, team-focused