Assistive Tech Support Specialist

Tobii Dynavox®; Pittsburgh (Allegheny County); On-site; USD 24,796 - 38,572; Full time

Job summary

Tobii Dynavox in Pittsburgh, PA is seeking a Technical Support Representative to assist customers by phone, email, and chat, resolving issues, and guiding users through troubleshooting steps. You will collaborate with cross-functional teams to ensure fast, clear, and friendly service.

Responsibilities include recording interactions in our Call Center system, arranging repairs when needed, updating customer records, and escalating complex problems.

Qualifications

• High School diploma required.
• Associate degree in information or computer science preferred.
• Prior call center experience is a plus.

Responsibilities

• Answer incoming calls and provide callers with needed assistance.
• Provide training and troubleshooting guidance to address issues.
• Respond to emails and chat requests and resolve customer concerns.
• Document all interactions in the Call Center database.
• Arrange for product repairs when necessary.
• Update customer demographic information in the system.
• Escalate issues when warranted.
• Perform other related tasks as assigned.

Skills

Interpersonal skills

Oral and written communication

Customer service orientation

Troubleshooting skills

Detail oriented

Adapt communication style

Spanish or French bonus

Education

High School diploma

Associate Degree in Information or Computer Science preferred

Tools

Microsoft Office Word

Outlook

Database applications

Spreadsheets

Windows navigation

Job description

Tobii Dynavox in Pittsburgh, PA is seeking a Technical Support Representative to assist customers by phone, email, and chat, resolving issues, and guiding users through troubleshooting steps. You will collaborate with cross-functional teams to ensure fast, clear, and friendly service.

Responsibilities include recording interactions in our Call Center system, arranging repairs when needed, updating customer records, and escalating complex problems.