Hybrid Customer Experience & Operations Associate

Piper Companies; Raleigh (NC); Híbrido; USD 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

401k

PTO

Sick leave

Holidays

Resumo da oferta

Piper Companies is seeking an Operations Associate for an award-winning company in the Raleigh-Durham area. The role requires in-office presence three days a week with hours from 9 AM to 6 PM, Monday through Friday.

You will handle customer service, manage service and claim needs, and support team members while maintaining a high level of client communications via phone, email, chat, and text. A collaborative, customer-focused approach is essential.

Qualificações

• Bachelor's degree is required.
• Must pass call center simulation test.
• Intermediate PC skills including all Microsoft Office software.
• Ability to work on a team and thrive in a team environment.

Responsabilidades

• Manage all correspondents with customers relating to all service and claim needs, client information, service requests, and contract benefits.
• Maintain timely and professional communication with all clients through phone, email, chat, and text channels.
• Retain client knowledge of products and knowledge of customer procedures and rules.
• Continue communication with managers and other team members regarding special project developments and assigned responsibilities.

Conhecimentos

Customer service

Communication

Teamwork

Client relations

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Piper Companies is seeking an Operations Associate for an award-winning company in the Raleigh-Durham area. The role requires in-office presence three days a week with hours from 9 AM to 6 PM, Monday through Friday.

You will handle customer service, manage service and claim needs, and support team members while maintaining a high level of client communications via phone, email, chat, and text. A collaborative, customer-focused approach is essential.