Hybrid Client Services Associate — Training & Growth Path

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Vision, and Dental benefits

PTO

Paid holidays and sick leave

Job summary

Piper Companies is seeking a Customer Service Associate for a hybrid role in Durham, NC. This position offers hands-on training and a path to develop communication, relationship-building, and customer support skills within a growing financial services environment.

You will assist clients via email, phone, or messenger, maintain records in company systems, and work with a team to ensure a positive experience.

Qualifications

• Bachelor's degree is required.
• Degrees in Communications, Psychology, or related fields encouraged.
• Strong verbal and written communication skills.
• Ability to demonstrate empathy, active listening, and professionalism.
• Interest in developing a long-term professional career and gaining business experience.

Responsibilities

• Assist clients by providing information and ensuring a positive customer experience via email, messenger, or phone.
• Communicate in a professional, compassionate, and empathetic manner.
• Maintain accurate records and update client information in company systems.
• Work closely with team members to support client needs and follow up on inquiries.
• Participate in training programs to build industry knowledge.

Skills

Verbal and written communication

Empathy and active listening

Professionalism

Education

Bachelor's degree

Communications or Psychology related fields encouraged

Job description

Piper Companies is seeking a Customer Service Associate for a hybrid role in Durham, NC. This position offers hands-on training and a path to develop communication, relationship-building, and customer support skills within a growing financial services environment.

You will assist clients via email, phone, or messenger, maintain records in company systems, and work with a team to ensure a positive experience.