Hybrid Customer Experience Designer

Entergy; New Orleans (LA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Entergy is seeking a Customer Experience Designer to map and optimize the end-to-end customer journey across multiple touchpoints. The role spans service blueprint development, journey mapping, and cross-functional collaboration to identify pain points and accelerate improvements in customer satisfaction and loyalty.

The position supports hybrid work in the Louisiana-New Orleans area and has multiple experience levels.

Qualifications

• Bachelor's degree in user experience design, interaction design, human-computer interaction, or equivalent work experience in utility customer operations.

Responsibilities

• Map the Customer Journey by collaborating with ICO groups and operating companies.
• Create comprehensive customer journey maps that capture emotional and functional aspects.
• Prioritize high-impact touchpoints to identify gaps and pain points.
• Analyze customer experience data to improve satisfaction and loyalty.
• Validate journey maps with customers to ensure accuracy and relevance.
• Develop service blueprints and optimize processes across touchpoints.
• Design and optimize digital interfaces, physical environments, and employee interactions.
• Apply agile methodology to iterate and deliver data solutions.

Skills

User research methods

Affinity mapping

Journey mapping

Design thinking

Co-creation workshops

Wireframes

Interactive prototypes

Figma

Adobe Creative Suite

Sketch

Education

Bachelor's degree in UX/UI or HCI or equivalent in utility ops

Tools

Figma

Adobe Creative Suite

Sketch

Job description

Entergy is seeking a Customer Experience Designer to map and optimize the end-to-end customer journey across multiple touchpoints. The role spans service blueprint development, journey mapping, and cross-functional collaboration to identify pain points and accelerate improvements in customer satisfaction and loyalty.

The position supports hybrid work in the Louisiana-New Orleans area and has multiple experience levels.