Engineering Support Specialist (Hybrid)

Duke Energy; Erlanger (KY); Hybrid; USD 41,000 - 58,000; Full time

Job summary

Duke Energy in Erlanger, Kentucky is hiring for a hybrid, on-site/customer-support oriented role. The position involves entering and tracking project work in the management system, assisting Designers, coordinating with customers, and producing routine reports.

The role demands strong communication, teamwork, and proficiency with Microsoft Office. Ideal candidates have an Associate Degree or 2+ years of customer support experience, can handle stress during storm events, and are flexible to work

Qualifications

• Associate degree or 2+ years of customer support experience required.
• Strong customer service skills and effective communication.
• Interpersonal and teamwork abilities are essential.
• Proficiency with Microsoft Office suite.
• Ability to handle storm events and maintain reliability.

Responsibilities

• Enter projects into the work management system using standard templates.
• Assist Designers with work orders and preparing documentation.
• Coordinate with customers on schedules, outages, and details.
• Prepare and print reports from the work management system.
• Support storm readiness and safety initiatives.
• Communicate with Designers, schedulers, and field crews as needed.

Skills

Customer focus

Communication

Interpersonal skills

Team collaboration

Microsoft Office

Education

Associate Degree in technical field

Customer support experience (2+ years)

Distribution work experience (1 year)

Tools

Microsoft Office

Work management systems

Job description

Duke Energy in Erlanger, Kentucky is hiring for a hybrid, on-site/customer-support oriented role. The position involves entering and tracking project work in the management system, assisting Designers, coordinating with customers, and producing routine reports.

The role demands strong communication, teamwork, and proficiency with Microsoft Office. Ideal candidates have an Associate Degree or 2+ years of customer support experience, can handle stress during storm events, and are flexible to work