Hybrid Customer Experience Coordinator - Biz IT Support

Revivn; New York (NY); Hybrid; USD 69,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Remote Wednesdays

Job summary

Revivn is building a new Customer Experience team and seeks a full-time Customer Experience Coordinator to own requests from device releases to billing. You will collaborate across facilities, logistics, engineering, and accounting to resolve issues and improve processes.

This in-person role is based at our Brooklyn Navy Yard office with Remote Wednesdays, reporting to the Director of Customer Experience. You’ll help reduce recurring problems by documenting steps and guiding internal teams

Qualifications

• 2+ years of customer support experience, ideally for business customers
• Strong written and verbal communication skills
• Excellent organization to manage many open requests in a fast-paced environment
• Experience collaborating across teams to solve problems you don’t fully control
• Comfortable learning new systems, including ticketing tools, our app, and internal dashboards
• Strong attention to detail with a problem-solving mindset
• Positive, collaborative attitude, and willingness to jump in where needed
• Curious about technology and how companies manage hardware

Responsibilities

• Own customer support requests from first contact through resolution, with a first response within minutes
• Handle questions about device releases, reports, serial numbers, labels, the Revivn app, billing, and related paperwork
• Communicate with customers via email, Slack, phone, and Zoom; hop on a call when faster
• Close a ticket only after the customer confirms resolution and sign-off

Skills

Customer support

Communication

Organization

Cross-functional collaboration

Tech curiosity

Tools

Zendesk

Intercom

Front

HubSpot

Job description

Revivn is building a new Customer Experience team and seeks a full-time Customer Experience Coordinator to own requests from device releases to billing. You will collaborate across facilities, logistics, engineering, and accounting to resolve issues and improve processes.

This in-person role is based at our Brooklyn Navy Yard office with Remote Wednesdays, reporting to the Director of Customer Experience. You’ll help reduce recurring problems by documenting steps and guiding internal teams