Customer Experience Specialist — Hardware & Ecommerce

Revivn; Fresno (CA); Sur place; USD 29 000 - 33 000; Plein temps

Résumé du poste

Revivn is seeking a Customer Experience Representative for our Fresno, CA facility. You will own post-purchase support, manage tickets, and collaborate with repair and warehouse teams to enhance the after-sales experience.

You will handle returns, inventory accuracy, and reporting while delivering empathetic, timely communication. A strong customer-service mindset and willingness to learn tech are essential.

Qualifications

• 1+ years of customer service, customer support, or related experience, preferably in an eCommerce, retail, or direct-to-consumer environment.
• Strong written and verbal communication skills with the ability to handle challenging situations professionally.
• Excellent organization skills and the ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning and using warehouse management systems, customer support platforms, and Microsoft Office or Google Workspace.
• Strong attention to detail with a problem-solving mindset.
• Positive, collaborative attitude and a willingness to jump in wherever needed.
• Curious about technology and excited to learn.

Responsabilités

• Own customer support tickets from initial contact through resolution, delivering a timely and thoughtful experience.
• Coordinate returns, exchanges, warranties, and defective item claims with internal teams and external partners.
• Communicate professionally with customers through email and support platforms, resolving issues with empathy and urgency.
• Escalate complex issues when needed while keeping customers informed throughout the process.
• Partner with repair and warehouse teams to improve post-purchase quality and reduce returns and refunds.
• Use the warehouse management system to process customer exchanges and maintain documentation.
• Perform weekly cycle counts and inventory audits, identifying and researching discrepancies.
• Review inventory adjustments and support reporting to improve accuracy and profitability.
• Prepare reports and share customer and inventory insights with leadership to drive improvements.

Connaissances

Customer service

Communication

Organization

Warehouse systems

Support platforms

MS Office/Google Workspace

Teamwork

Learning mindset

Outils

Warehouse management system

Ticketing software

MS Office/Google Workspace

Description du poste

Revivn is seeking a Customer Experience Representative for our Fresno, CA facility. You will own post-purchase support, manage tickets, and collaborate with repair and warehouse teams to enhance the after-sales experience.

You will handle returns, inventory accuracy, and reporting while delivering empathetic, timely communication. A strong customer-service mindset and willingness to learn tech are essential.