Hybrid Customer Experience Associate I (Banking)

Make Your Move; United States; Hybrid; USD 44,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Tuition reimbursement

Employee referrals

Holiday reception

Summer family outing

Job summary

Salem Five in Salem, MA is seeking a Customer Experience Associate I or II to deliver outstanding service to Consumer and Business customers across phone, chat, email and online banking. You will engage with customers, resolve inquiries, and promote Salem Five products while upholding the bank's service standards.

The role includes extensive training, opportunities for career advancement, and collaboration across the Contact Center.

Qualifications

• Associate or bachelor’s degree and/or previous customer service experience preferred.
• Currently looking for people with prior banking/financial services experience.

Responsibilities

• Provide outstanding Customer Experience to Salem Five customers via phone, chat, email and online banking.
• Support the departments’ efforts to deliver an exceptional customer experience.
• Demonstrate proficiency with Salem Five’s products and digital technology offering.
• Proficient with mobile technology platforms and personal computing systems.
• Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange).
• Collaborate with the Contact Center and across Salem Five Bank; Embrace new technologies to support operations.
• Identify and report fraud or suspected fraud occurrences.

Skills

Customer service

Banking products

Digital channels

Fraud prevention

Systems proficiency

Cross-selling

Brand advocacy

Education

Associate or Bachelor's degree

Tools

MS Office

Job description

Salem Five in Salem, MA is seeking a Customer Experience Associate I or II to deliver outstanding service to Consumer and Business customers across phone, chat, email and online banking. You will engage with customers, resolve inquiries, and promote Salem Five products while upholding the bank's service standards.

The role includes extensive training, opportunities for career advancement, and collaboration across the Contact Center.