Hybrid Customer Experience Associate – Banking

Salem Five Bank; Salem (MA); Hybrid; USD 44,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible Spending/Health Savings

401(k) matching

Tuition reimbursement

Employee referral program

Annual holiday reception

Summer family outing

Job summary

Salem Five Bank in Salem, MA is seeking a Customer Experience Associate I or II to deliver outstanding service across phone, chat, email and online banking. This role is based in our Salem office with hybrid work options.

You will support customers and prospects with deposits, loans and digital tools, while collaborating with teammates and cross-selling Salem Five products. Prior banking experience is a plus; training is provided.

Qualifications

• Associate or bachelor’s degree and/or previous customer service experience preferred.
• Banking/financial services experience is a plus.
• Strong verbal and written communication across channels.

Responsibilities

• Provide outstanding Customer Experience to Salem Five customers and prospects via phone, chat, email and online banking.
• Support the department’s efforts to deliver an exceptional customer experience, no matter what it takes.
• Demonstrate proficiency with Salem Five’s products and digital technology offering.
• Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms.
• Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange).
• Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change.
• Work as a team within the Contact Center and across Salem Five Bank; Collaborate. Communicate. Support.
• Identify and report fraud or suspected fraud occurrences and stay aware of fraud threats.

Skills

Customer service

Communication

Digital banking knowledge

Teamwork

Education

Associate's or Bachelor's degree

Tools

MS Office

Job description

Salem Five Bank in Salem, MA is seeking a Customer Experience Associate I or II to deliver outstanding service across phone, chat, email and online banking. This role is based in our Salem office with hybrid work options.

You will support customers and prospects with deposits, loans and digital tools, while collaborating with teammates and cross-selling Salem Five products. Prior banking experience is a plus; training is provided.