Hybrid Customer Case Handler | Career Growth

Office Angels; North Carolina; Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Life Assurance (4x salary)

Medical Cash Plan

Cycle to Work Scheme

23 days annual leave

Job summary

Office Angels in Durham is seeking a proactive Customer Case Handler to manage a portfolio of cases from instruction to completion, delivering exceptional service in a professional office setting.

The role offers hybrid working after training (rota 2 weeks in the office, 1 week from home) and opportunities for genuine career progression within a supportive team. Training is provided with ongoing support from a buddy and the wider team.

Qualifications

• Experience in customer service, either telephone-based or in person.
• Strong administration and organisational skills are essential.
• Excellent verbal and written communication abilities.
• Good Microsoft Office skills and basic IT literacy required.

Responsibilities

• Complete client triage calls and coordinate with medical professionals.
• Manage inbound and outbound communications with clients and providers.
• Maintain accurate case records and updates in the case management system.
• Prepare correspondence and documentation using company templates.
• Coordinate treatment progression, discharge and invoicing processes.
• Manage customer expectations and escalate complex cases as needed.
• Take ownership of cases from start to finish to ensure timely progression.

Skills

Customer service

Administration

Microsoft Office

Attention to detail

Organisational skills

Tools

Microsoft Office

Job description

Office Angels in Durham is seeking a proactive Customer Case Handler to manage a portfolio of cases from instruction to completion, delivering exceptional service in a professional office setting.

The role offers hybrid working after training (rota 2 weeks in the office, 1 week from home) and opportunities for genuine career progression within a supportive team. Training is provided with ongoing support from a buddy and the wider team.