Case Administrator | Hybrid Role with Training & Progression

Office Angels; North Carolina; Hybrid; USD 33,000 - 35,000; Full time

Benefits offered by this job

Monthly bonus

Hybrid working after training

23 days annual leave + 8 bank holidays

Life Assurance - 4x salary

Medical Cash Plan

5% matched pension

Cycle to Work Scheme

Structured training and progression

Job summary

Office Angels is recruiting a Case Administrator in Durham for a professional office environment. You will manage your own portfolio of cases, delivering excellent customer service and progressing cases from instruction to completion.

No prior case-handling experience required; full training and ongoing support provided. The role offers hybrid working after training (2 weeks in the office, 1 week from home) and a salary of £24,843 with a £26,000 OTE, plus benefits such as a monthly bonus and a

Qualifications

• Customer service or administration experience preferred.
• Strong communication and organisational skills required.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Completing client triage calls and gathering information to progress cases.
• Managing inbound and outbound communications with customers and providers.
• Liaising with medical professionals and internal teams.
• Maintaining accurate case records and updating internal systems.
• Preparing correspondence using company templates.
• Coordinating treatment progression and discharge.
• Supporting invoicing processes.
• Managing customer expectations and escalating complex cases.
• Owning cases through to completion.
• Working to service standards and deadlines.

Skills

Customer service

Administration

People-facing experience

Strong communication skills

Tools

Microsoft Office

Job description

Office Angels is recruiting a Case Administrator in Durham for a professional office environment. You will manage your own portfolio of cases, delivering excellent customer service and progressing cases from instruction to completion.

No prior case-handling experience required; full training and ongoing support provided. The role offers hybrid working after training (2 weeks in the office, 1 week from home) and a salary of £24,843 with a £26,000 OTE, plus benefits such as a monthly bonus and a