Hybrid Customer Care Specialist | Onboarding & Support

qbs; Foxborough (MA); Hybrid; USD 51,445,000 - 63,039,000; Full time

Benefits offered by this job

Health care plan

401k with company match

Life Insurance

Paid Time Off

Training & Development

Job summary

QBS is hiring a Customer Care Representative to serve as a key point of contact for customers and support onboarding, orders, and service issues. You will work 2–3 days hybrid in Foxboro, MA, handling inquiries via phone, email, and live chat.

The ideal candidate is customer-focused, detail-oriented, and ready to provide excellent support. Experience in customer service is a plus; Spanish skills preferred; Salesforce knowledge a plus.

Qualifications

• Experience in customer service or support is preferred but not required.
• Fluent English; Spanish helpful.
• Tech-savvy across multiple platforms; CRM tools welcome.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as primary contact for customers via phone, email and live chat.
• Address inquiries related to accounts, orders, products, and services.
• Conduct onboarding tutorials and guide new customers.
• Maintain accurate customer records in CRM and support systems.
• Resolve issues, escalate when needed and ensure resolution.
• Collaborate with Logistics, Operations and Accounting teams.

Skills

CRM systems

Microsoft Office

Communication

Organization

Problem solving

English/Spanish

Tools

Salesforce

Job description

QBS is hiring a Customer Care Representative to serve as a key point of contact for customers and support onboarding, orders, and service issues. You will work 2–3 days hybrid in Foxboro, MA, handling inquiries via phone, email, and live chat.

The ideal candidate is customer-focused, detail-oriented, and ready to provide excellent support. Experience in customer service is a plus; Spanish skills preferred; Salesforce knowledge a plus.