Hybrid Customer Care Specialist: Member & Attorney Support

ARAG North America, Inc.; Des Moines (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

In-office Tue & Wed

Job summary

ARAG North America, Inc. is seeking Customer Care Specialists to provide direct phone support to plan members and network attorneys. The role focuses on problem solving, reliability, and delivering a strong customer experience within a hybrid work setup.

This position follows a Monday–Friday schedule with shift options from 8:00 to 6:00 CST; in-office days are Tuesday and Wednesday. Candidates should have 1+ year of customer service experience and a High School Diploma.

Qualifications

• High School Diploma required.
• 1+ years customer service experience; telephone experience preferred.
• Basic knowledge of insurance or the legal system preferred.

Responsibilities

• Provides exceptional customer service to plan members and network attorneys via the telephone.
• Answers enrollment and eligibility questions and explains the value of the legal plan.
• Explains the details of the legal plan and how to utilize the legal plan.
• Determines accurate coverage and provides claims explanations.
• Handles minor customer complaints and maintains positive tone.
• Maintains department performance standards including quality assurance goals.

Skills

Active listening

Clear speaking voice

Grammar & spelling

Microsoft Office

Multi-tasking

De-escalation

Problem solving

Customer empathy

Communication skills

Call handling 50+ calls

Education

High School Diploma

Job description

ARAG North America, Inc. is seeking Customer Care Specialists to provide direct phone support to plan members and network attorneys. The role focuses on problem solving, reliability, and delivering a strong customer experience within a hybrid work setup.

This position follows a Monday–Friday schedule with shift options from 8:00 to 6:00 CST; in-office days are Tuesday and Wednesday. Candidates should have 1+ year of customer service experience and a High School Diploma.