Hybrid Customer Care Specialist – Inbound Claims Support

Delta Dental of Iowa; Johnston (IA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Delta Dental of Iowa is seeking a Contact Center Representative to support members and providers via phone and web services from Johnston, Iowa. You will process payments, update eligibility, and handle non-clinical claims with accuracy.

In a casual, supportive environment, you’ll collaborate with teammates, follow policies, and maintain HIPAA compliance while delivering high-quality service during a Monday–Friday schedule with hybrid work options.

Qualifications

• Two years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to interact with external and internal stakeholders in a professional manner.
• Strong interpersonal and multitasking abilities.
• Ability to work independently and in a team while following policies.

Responsibilities

• Provide courteous customer assistance via phone, written, and in person communication for inquiries across Commercial lines.
• Process payments and eligibility updates; assist customers with website tools.
• Handle entry-level non-clinical claim-related work accurately and promptly.
• Maintain relationships with customers and teammates; support workflow improvements.
• Adhere to quality, documentation, and turnaround standards; comply with HIPAA.

Skills

Customer service experience

Verbal communication

Written communication

Interpersonal skills

Multitasking abilities

Confidentiality

Education

Associate’s degree

Tools

Microsoft Office 365

Job description

Delta Dental of Iowa is seeking a Contact Center Representative to support members and providers via phone and web services from Johnston, Iowa. You will process payments, update eligibility, and handle non-clinical claims with accuracy.

In a casual, supportive environment, you’ll collaborate with teammates, follow policies, and maintain HIPAA compliance while delivering high-quality service during a Monday–Friday schedule with hybrid work options.