Hybrid Customer Care Specialist

Agility360; Oxford (MS); Hybrid; USD 25,485 - 26,863; Full time

Job summary

Agility360 is seeking a Customer Associate for a hybrid role located in Oxford, MS. The successful candidate will possess strong experience in customer service and a positive attitude to handle inquiries effectively.

This 3-6 month contract offers a pay rate between $18.50 and $19.50, depending on experience, along with an engaging team environment where excellence in service is a priority. Training will involve 4 days onsite and 1 day remote after which the schedule will shift to primarily remote work.

Qualifications

• 3+ years of customer support experience.
• Ability to manage multiple systems effectively.
• Passion for service excellence.

Responsibilities

• Manage inbound inquiries effectively.
• Document discussions and inquiries accurately.
• Meet personal/team production metrics.

Skills

Customer support

Problem-solving

Critical thinking

Communication skills

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Agility360 is seeking a Customer Associate for a hybrid role located in Oxford, MS. The successful candidate will possess strong experience in customer service and a positive attitude to handle inquiries effectively.

This 3-6 month contract offers a pay rate between $18.50 and $19.50, depending on experience, along with an engaging team environment where excellence in service is a priority. Training will involve 4 days onsite and 1 day remote after which the schedule will shift to primarily remote work.