Hybrid Customer Care & Order Coordination Specialist

Edwards Vacuum LLC; Haverhill (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation and health/

Health and well-being

Job summary

Edwards Vacuum LLC in the United States seeks a Customer Care Coordinator to support US customers and Edwards North America Customer Center. You will manage orders, quotations, and communications with sales, service, logistics and finance to improve customer relations and drive revenue.

The role requires 1+ year in customer service, strong communication, and proficiency with SAP/Oracle and MS Office. This hybrid position offers cross-functional exposure at Edwards’ facilities in multiple sites

Qualifications

• Minimum 1-year work experience in Customer Service.
• Good interpersonal and communication skills, both over the telephone and in writing to customers and colleagues.
• Proactive and able to manage multiple tasks in a high workload environment.

Responsibilities

• Take ownership of customer issues and interface with sales and service teams to generate timely solutions.
• Handle internal and external communications and promptly respond to inquiries.
• Manage and maintain multiple email boxes.
• Provide information on price, availability and product details (SAP/Oracle).
• Create and maintain customer details and record interactions.
• Prepare and track quotations with sales and within policy and service levels.
• Book and monitor purchase orders, follow up on delivery dates and coordinate with internal teams.
• Provide order status updates and manage Key Account Portals.
• Manage consignment stocks and billing per contracts.
• Ensure accurate invoicing and resolve invoice disputes; coordinate with Credit Control.

Skills

Customer service

Interpersonal communication

Team collaboration

Microsoft Office

Education

High School Diploma or GED

Tools

SAP

Microsoft Office Suite

Job description

Edwards Vacuum LLC in the United States seeks a Customer Care Coordinator to support US customers and Edwards North America Customer Center. You will manage orders, quotations, and communications with sales, service, logistics and finance to improve customer relations and drive revenue.

The role requires 1+ year in customer service, strong communication, and proficiency with SAP/Oracle and MS Office. This hybrid position offers cross-functional exposure at Edwards’ facilities in multiple sites