Hybrid Customer Account Specialist — Growth & Ops

Socket.dev; Eden Prairie (MN); On-site; USD 24,000 - 50,000; Full time

Benefits offered by this job

Health plans

401(k) matching

Employee Stock Purchase Plan

Paid time off

Parental leave

Job summary

C.H. Robinson seeks a Customer Account Specialist to grow customer relationships and collaborate with internal teams to solve problems.

You will manage shipments using Navisphere and contribute to operations, sales, and account management while advancing along multiple career paths. You’ll participate in a comprehensive onboarding, receive in‑office coaching, and enjoy a collaborative culture with virtual events and internal promotion opportunities.

Qualifications

• High School Diploma or GED equivalent.
• Previous Customer Engagement Experience.
• Ability to travel up to 5% domestically.
• Bachelor’s Degree preferred.

Responsibilities

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately ensuring a customer centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates to your customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage Navisphere to generate reports, analyze load data and exceed customer expectations.
• Network internally with Account Management, Operations, and Capacity teams.

Skills

Customer engagement experience

Travel up to 5%

Relationship building

Communication skills

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson seeks a Customer Account Specialist to grow customer relationships and collaborate with internal teams to solve problems.

You will manage shipments using Navisphere and contribute to operations, sales, and account management while advancing along multiple career paths. You’ll participate in a comprehensive onboarding, receive in‑office coaching, and enjoy a collaborative culture with virtual events and internal promotion opportunities.