Customer Account Specialist - Full-time position starting Summer 2024

C.h. Robinson Worldwide; Honolulu (HI); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical plans

HSA

PTO

Paid holidays

Remote work options

401(k) match

Stock purchase plan

Job summary

C.H. Robinson Worldwide is looking for a Customer Account Specialist who thrives on people skills and customer relations. You will develop expertise in account management, sales, and operations while maintaining strong relationships and solving complex shipments.

Join a dynamic onboarding program, with opportunities to advance across multiple career paths, and collaborate with internal teams to optimize performance.

Qualifications

• High School Diploma or GED required.
• Previous customer engagement experience appreciated.
• Willingness to travel up to 5% domestically.

Responsibilities

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately in a customer-centric manner.
• Analyze customer inquiries and provide quality and timely insights and updates.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage C.H. Robinson’s Navisphere platform to generate reports and analyze load data.
• Network internally with Account Management, Operations, and Capacity teams.

Skills

Customer engagement experience

Relationship building

Communication skills

Travel readiness

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Job Summary

Do you describe yourself as a people person and have customer relations experience? If so, join as a Customer Account Specialist and develop skills in account management, sales, and operations.

You will build relationships with customers and collaborate with internal teams to solve challenging problems while managing shipments using our technology platform.

Our onboarding program is dynamic and comprehensive, ensuring you gain knowledge of the company, industry, and systems. We promote from within and offer multiple career paths.

Responsibilities

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately in a customer‑centric manner.
• Analyze customer inquiries and provide quality and timely insights and updates.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations.
• Network internally with Account Management, Operations, and Capacity teams.

Qualifications

• High School Diploma or GED equivalent.
• Previous customer engagement experience.
• Ability to travel up to 5% domestically.

Preferred Qualifications

• Value a diverse and inclusive work environment.
• Basic proficiency in Microsoft Office Suite.
• Attention to detail, accuracy, and problem‑solving ability.
• Negotiation, collaboration, and influencing skills.
• Bachelor’s Degree from an accredited college or university.

Work Flexibility

To accommodate work‑life balance, this position offers the flexibility to work remotely 1–2 days per week. Specific location details will be provided during recruitment, depending on current circumstances.

Benefits

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and vision coverage
• Basic and supplemental life insurance
• Short‑term and long‑term disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in the community
• Charitable giving match program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Career development, networking, and team‑building opportunities

Equal Opportunity and Afficative Action Employer

C.H. Robinson is proud to be an equal opportunity and affirmative action employer. We believe in equality for all and celebrate the diversity of employees, customers, and communities. We’re committed to providing an inclusive environment free from harassment and discrimination.