Customer Account Specialist

C.H. Robinson Worldwide; Eden Prairie (MN); Hybrid; USD 24,000 - 50,000; Full time

Benefits offered by this job

In-office four days a week, one remote

Job summary

C.H. Robinson Worldwide in Eden Prairie, MN is seeking a Customer Account Specialist to grow skills in account management, sales, and operations. You will build relationships with customers, coordinate with internal teams, and use Navisphere to analyze data and deliver proactive updates.

You will participate in a structured onboarding, with in-office collaboration four days a week and one remote day, supported by training and mentoring to enable future growth within the company.

Qualifications

• High School Diploma or GED equivalent required.
• Previous customer engagement experience preferred.
• Ability to travel domestically up to 5%.

Responsibilities

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately ensuring a customer-centric approach.
• Analyze customer inquiries and provide timely insights and updates to customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage Navisphere to generate reports, analyze load data and exceed customer expectations.
• Network internally with Account Management, Operations, and Capacity teams.

Skills

Customer engagement

Relationship building

Travel willingness

Microsoft Office

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

Navisphere

Microsoft Office

Job description

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist. Here’s what your day‑to‑day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within. So what can we do for you? Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self‑guided learning, as well as in‑office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team. Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events… We could go on and on! Flexibility for your wellbeing

At C.H. Robinson we’re firm believers in the power of in‑person collaboration to fuel innovation and propel success. In this role you will engage with peers in‑office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. On your next adventure, you’ll:

• Build and develop relationships with customers to ensure continued partnership
• Communicate shipment updates proactively and accurately ensuring a customer centric approach
• Analyze customer inquiries and provide quality and timely insights and updates to your customers
• Proactively identify opportunities to improve operational efficiency
• Respond to customers with a sense of urgency to provide an excellent customer experience
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
• Network internally with Account Management, Operations, and Capacity teams

You’re a great fit if you have:

• High School Diploma or GED equivalent
• Previous Customer Engagement Experience
• Ability to travel up to 5% (domestically)

Even better if you:

• Value a diverse and inclusive work environment
• Have basic proficiency in Microsoft Office Suite of Programs
• Display attention to detail, accuracy, and problem solving
• Exhibit demonstrated negotiation, collaboration, and influencing skills
• Hold a Bachelor’s Degree from an accredited college or university

We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals.

Compensation Range $17.31 - $36.04

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace.

We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Eoe\\Disabled\\Veteran Benefits

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.