Customer Success & Accounts Specialist

C.H. Robinson Worldwide; Eden Prairie (MN); Hybrid; USD 23,000 - 50,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) with company match

Paid time off

Parental leave

Employee Stock Purchase Plan

Job summary

C.H. Robinson Worldwide is seeking a Customer Account Specialist in Minnesota to build strong customer relationships and coordinate with internal teams to solve problems.

You will use Navisphere and internal systems to manage shipments, analyze data, and deliver timely updates to customers. The role combines operations, sales, and account management with a structured onboarding program and opportunities for internal advancement within multiple lines of business.

Qualifications

• High School Diploma or GED equivalent.
• Previous customer engagement experience.
• Willingness to travel up to 5% domestically.

Responsibilities

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately ensuring a customer centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates to your customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage Navisphere to generate reports, analyze load data and exceed customer expectations.
• Network internally with Account Management, Operations, and Capacity teams.

Skills

Customer relationship management

Communication skills

Negotiation

Collaboration

Microsoft Office

Education

High School Diploma or GED

Tools

Navisphere

MS Office

Job description

C.H. Robinson Worldwide is seeking a Customer Account Specialist in Minnesota to build strong customer relationships and coordinate with internal teams to solve problems.

You will use Navisphere and internal systems to manage shipments, analyze data, and deliver timely updates to customers. The role combines operations, sales, and account management with a structured onboarding program and opportunities for internal advancement within multiple lines of business.