Hybrid CSR: Order Processing & Customer Care

Frey Consulting Group; Flippin (AR); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Hourly pay

Annual bonus

Full benefits package

Paid time off

Job summary

Essentra is hiring a Customer Service Representative for the Flippin, AR location. This role is hybrid, requiring onsite work 3 days per week. You will handle incoming orders by email or phone, respond to inquiries, and strive to deliver a hassle-free customer experience.

The CSR supports order processing, quotes, and documentation while maintaining accuracy and timely communication. Strong MS Office skills, problem solving, and teamwork are essential to succeed.

Qualifications

• High school diploma required; 1+ year in an office setting is a plus.
• Ability to respond promptly to customer inquiries and maintain accuracy.
• Strong written and verbal communication with a sense of urgency.

Responsibilities

• Process orders via email or phone and manage inquiries efficiently.
• Inform customers of shipping dates and possible delays.
• Coordinate with team to fulfill customer needs and ensure accuracy.
• Maintain safety and professionalism in all communications.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Essentra is hiring a Customer Service Representative for the Flippin, AR location. This role is hybrid, requiring onsite work 3 days per week. You will handle incoming orders by email or phone, respond to inquiries, and strive to deliver a hassle-free customer experience.

The CSR supports order processing, quotes, and documentation while maintaining accuracy and timely communication. Strong MS Office skills, problem solving, and teamwork are essential to succeed.