Customer Service Representative

Frey Consulting Group; Flippin (AR); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Hourly pay

Annual bonus

Full benefits package

Paid time off

Job summary

Essentra is hiring a Customer Service Representative for the Flippin, AR location. This role is hybrid, requiring onsite work 3 days per week. You will handle incoming orders by email or phone, respond to inquiries, and strive to deliver a hassle-free customer experience.

The CSR supports order processing, quotes, and documentation while maintaining accuracy and timely communication. Strong MS Office skills, problem solving, and teamwork are essential to succeed.

Qualifications

• High school diploma required; 1+ year in an office setting is a plus.
• Ability to respond promptly to customer inquiries and maintain accuracy.
• Strong written and verbal communication with a sense of urgency.

Responsibilities

• Process orders via email or phone and manage inquiries efficiently.
• Inform customers of shipping dates and possible delays.
• Coordinate with team to fulfill customer needs and ensure accuracy.
• Maintain safety and professionalism in all communications.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Essentra is a leading provider of essential components and solutions. Every day we produce and distribute millions of small but essential products. Our international network extends to 28 countries, with headquarters in the United Kingdom and includes 14 manufacturing facilities, 24 distribution centers and 33 sales & service centers. At the center of everything is our purpose, to responsibly provide the products and services our customers need to succeed. Put simply, our purpose is why we exist as a company. Many companies claim to be changing the world; we don't. But we do make a powerful difference to our customers. We make it work. Every one of us. Every day.

We are currently hiring a Customer Service Representative for our Flippin, AR location. This is a hybrid job that requires working onsite 3 days a week. The Customer Service Representative will be responsible for the handling of incoming orders via email or over the phone and respond to customers' basic inquiries as they gain experience with the company's products and services. The CSR will be expected to deliver a 'Hassle Free' experience to our customers on day-to-day basis.

Typical Job Responsibilities:

• Process orders, process blanket orders, and release schedules in order entry system.
• Review orders for availability, accuracy and pricing.
• Inform customers of shipping date and any possible delays.
• Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.
• Process standard quotes, working with other team members as needed.
• Respond to customer requests for invoices, shipping documents, and similar requests.
• Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally.
• Cooperate with other members of the team to meet customers' needs.
• Maintain the highest standard of safety in the office and hold others to the same standard.
• Identify and assess customer's needs to achieve satisfaction.
• Respond to customer inquiries within a prompt time frame.
• Meet daily metrics set for the CSR team in terms of calls taken
• Perform related job duties as assigned and required.

Qualifications:

• High school diploma and at least 1 year of related work experience in an office setting; experience working for a manufacturer of industrial products is a plus.
• Ability to respond promptly to all customer inquiries.
• Problem-solving skills.
• Basic to mid-level math and analytical skills.
• Proficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word).
• Handle customer service inquiries with a sense of urgency.
• Must act with openness, honesty, and integrity.
• Must be detail oriented and accurate.
• Must have strong verbal and written communication skills.
• Must be patient, empathetic and be able to put oneself in the customer's shoes.
• Must be a positive thinker/team player and have strong collaboration skills.

What We Offer:

• This job offers a competitive hourly pay rate, annual bonus incentive, full benefits package, and generous paid time off.