Customer Service Representative

Essentra; Flippin (AR); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonus incentive

Full benefits package

Generous paid time off

Job summary

Essentra in Flippin, AR is seeking a Customer Service Representative for a hybrid schedule (onsite 3 days weekly). The CSR handles incoming orders by email or phone and delivers a Hassle Free experience to customers as they learn our products and services.

You will process orders, review availability and pricing, inform customers of shipping dates, respond to invoices and documents, and collaborate across teams to meet customer needs while upholding safety standards.

Qualifications

• High school diploma and at least 1 year of related work experience in an office setting.
• Respond promptly to all customer inquiries with a sense of urgency.
• Strong problem-solving and verbal/written communication skills.
• Proficient in Microsoft Office suite (Outlook, Excel, Word).

Responsibilities

• Process orders, blanket orders, and release schedules in the order entry system.
• Review orders for availability, accuracy and pricing.
• Inform customers of shipping dates and any possible delays.
• Answer customer calls and make outbound calls on orders and accounts.
• Process quotes and respond to invoices and shipping documents.
• Communicate clearly by phone and email and work well with the team.
• Meet daily CSR metrics and maintain safety standards in the office.

Skills

Customer service

Communication skills

Problem-solving

Microsoft Excel

Attention to detail

Teamwork

Time management

Phone etiquette

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Job description

Essentra is a leading provider of essential components and solutions. Every day we produce and distribute millions of small but essential products. Our international network extends to 28 countries, with headquarters in the United Kingdom and includes 14 manufacturing facilities, 24 distribution centers and 33 sales & service centers. At the center of everything is our purpose, to responsibly provide the products and services our customers need to succeed. Put simply, our purpose is why we exist as a company. Many companies claim to be changing the world; we don't. But we do make a powerful difference to our customers. We make it work. Every one of us. Every day.

We are currently hiring a Customer Service Representative for our Flippin, AR location. This is a hybrid job that requires working onsite 3 days a week. The Customer Service Representative will be responsible for the handling of incoming orders via email or over the phone and respond to customers' basic inquiries as they gain experience with the company's products and services. The CSR will be expected to deliver a 'Hassle Free' experience to our customers on day-to-day basis.

Typical Job Responsibilities:

• Process orders, process blanket orders, and release schedules in order entry system.
• Review orders for availability, accuracy and pricing.
• Inform customers of shipping date and any possible delays.
• Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.
• Process standard quotes, working with other team members as needed.
• Respond to customer requests for invoices, shipping documents, and similar requests.
• Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally.
• Cooperate with other members of the team to meet customers' needs.
• Maintain the highest standard of safety in the office and hold others to the same standard.
• Identify and assess customers' needs to achieve satisfaction.
• Respond to customer inquiries within a prompt time frame.
• Meet daily metrics set for the CSR team in terms of calls taken
• Perform related job duties as assigned and required.

Qualifications:

• High school diploma and at least 1 year of related work experience in an office setting; experience working for a manufacturer of industrial products is a plus.
• Ability to respond promptly to all customer inquiries.
• Problem-solving skills.
• Basic to mid-level math and analytical skills.
• Proficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word).
• Handle customer service inquiries with a sense of urgency.
• Must act with openness, honesty, and integrity.
• Must be detail oriented and accurate.
• Must have strong verbal and written communication skills.
• Must be patient, empathetic and be able to put oneself in the customers' shoes.
• Must be a positive thinker/team player and have strong collaboration skills.

What We Offer:

This job offers a competitive hourly pay rate, bonus incentive, full benefits package, and generous paid time off.