Hybrid CSR: Major Accounts & Fleet Support I-II

Bolzoni North America; Avon (IN); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work option

Tuition reimbursement

Full benefits package including 401(k)

Job summary

Hyster-Yale Materials Handling, Inc. in Avon, Indiana is seeking a Customer Relationship Center Contact Representative I-II to provide centralized sales and service support to Major Accounts and Fleet Management teams.

You will manage inquiries through phone, email, chat, and portals, coordinate dealer and customer activities, document interactions, and support escalations while maintaining contract and SLA compliance.

Qualifications

• Bachelor’s degree required for level II; higher experience possible for level I/II.
• Experience in customer support or service systems is a plus.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide centralized sales and service support to Major Accounts and Fleet Management.
• Handle inquiries via phone, email, chat, and portals with SLA adherence.
• Coordinate activities between dealers, customers, and HYMH teams.
• Document interactions for tracking and response time.
• Assist with escalations and high-priority accounts as applicable by level.
• Support order processing and service coordination.

Skills

Keyboarding

MS Excel

MS Word

MS Access

Multisystem navigation

Education

Bachelor’s degree in business/related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Hyster-Yale Materials Handling, Inc. in Avon, Indiana is seeking a Customer Relationship Center Contact Representative I-II to provide centralized sales and service support to Major Accounts and Fleet Management teams.

You will manage inquiries through phone, email, chat, and portals, coordinate dealer and customer activities, document interactions, and support escalations while maintaining contract and SLA compliance.