Customer Success Coordinator I-II (Hybrid)

Hyster-Yale Materials Handling; Avon (IN); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid work option

Profit sharing & 401(k)

Job summary

Hyster-Yale Materials Handling, Inc. is seeking a Customer Relationship Center Contact Representative I-II in Avon, Indiana. This role supports Major Accounts and Fleet Management, coordinating sales and service across dealers and customers via multiple channels, in person or remotely.

You will help resolve inquiries, document interactions, and assist with escalations and process improvements. The position emphasizes building strong relationships, maintaining service timelines, and contributing

Qualifications

• Entry-level to advanced experience based on position level (I, II, III)
• Knowledge of Major Accounts and Fleet Sales and Service platforms
• Mechanical proficiency with forklifts
• Strong keyboarding skills for high-volume environments
• Proficiency in Microsoft Excel, Word, and Access
• Ability to apply customer service principles, technical knowledge, and best practices
• Experience troubleshooting issues and providing effective service solutions
• Ability to manage multiple systems and navigate across sales and service channels
• Experience handling escalations, work-in-process tracking, and service coordination
• Ability to execute independently while contributing to team success

Responsibilities

• Provide centralized sales and service support to Major Accounts and Fleet Management teams
• Answer and manage incoming and outbound inquiries via phone, email, chat, service portals, and other customer channels
• Coordinate activities between dealers, customers, and HYMH sales and service teams
• Troubleshoot issues, resolve inquiries, and present proactive solutions in alignment with Service Level Agreements
• Accurately document all interactions for tracking activity, status, and response time
• Support escalations, high-priority accounts, and complex service inquiries as applicable by level
• Track and maintain work-in-process service repairs, planned maintenance scheduling, and contractual compliance
• Assist with dealer invoice processing, including advanced review and adherence to Fleet and Warranty guidelines
• Build and maintain strong relationships with dealers, customers, and internal business partners
• Collaborate on continuous improvement initiatives and assist in training and onboarding new team members

Skills

Major Accounts knowledge

Fleet Sales & Service platforms

Forklift mechanics knowledge

High-volume keyboarding

Customer service mindset

Education

Bachelor’s degree (no experience required)

2-year degree with 2–3 years experience

5 years relevant experience with no degree

Bachelor’s degree in business-related field (II) preferred

2-year degree with 5+ years experience (II)

7–10 years experience in lieu of degree (II)

Tools

Microsoft Excel

Word

Access

Job description

Hyster-Yale Materials Handling, Inc. is seeking a Customer Relationship Center Contact Representative I-II in Avon, Indiana. This role supports Major Accounts and Fleet Management, coordinating sales and service across dealers and customers via multiple channels, in person or remotely.

You will help resolve inquiries, document interactions, and assist with escalations and process improvements. The position emphasizes building strong relationships, maintaining service timelines, and contributing