Dealer & Customer Support Specialist (Hybrid)

Bolzoni North America; Danville (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Hybrid work option

Profit sharing & 401(k)

Job summary

Hyster-Yale Materials Handling, Inc. in Danville, IL is seeking a contractor-level Customer Support Specialist to act as the primary contact for customers and dealers.

You will manage orders, returns, credits, and inquiries, resolving issues professionally while coordinating with operations, logistics, and finance teams. The role requires strong communication, organization, and problem-solving skills, with a focus on accurate documentation and process improvement.

Qualifications

• Customer-focused with strong service orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support.
• Investigate and resolve customer issues in a timely and professional manner.
• Process and monitor orders, claims, returns, and credit requests per procedures.
• Provide updates on order status, shipments, and delivery information.
• Collaborate across teams to resolve issues and meet customer needs.
• Research and analyze information to identify solutions and ensure accurate processing.
• Maintain records and documentation per requirements.
• Support continuous improvement to enhance processes and customer satisfaction.

Skills

Customer service

Relationship mgmt

Problem solving

Written communication

Organizational skills

Data entry

MS Office

Education

Bachelor's / Associate / High School diploma with experience

Tools

Microsoft Office

Job description

Hyster-Yale Materials Handling, Inc. in Danville, IL is seeking a contractor-level Customer Support Specialist to act as the primary contact for customers and dealers.

You will manage orders, returns, credits, and inquiries, resolving issues professionally while coordinating with operations, logistics, and finance teams. The role requires strong communication, organization, and problem-solving skills, with a focus on accurate documentation and process improvement.