Dealer Contact I

Bolzoni North America; Danville (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Hybrid work option

Profit sharing & 401(k)

Job summary

Hyster-Yale Materials Handling, Inc. in Danville, IL is seeking a contractor-level Customer Support Specialist to act as the primary contact for customers and dealers.

You will manage orders, returns, credits, and inquiries, resolving issues professionally while coordinating with operations, logistics, and finance teams. The role requires strong communication, organization, and problem-solving skills, with a focus on accurate documentation and process improvement.

Qualifications

• Customer-focused with strong service orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support.
• Investigate and resolve customer issues in a timely and professional manner.
• Process and monitor orders, claims, returns, and credit requests per procedures.
• Provide updates on order status, shipments, and delivery information.
• Collaborate across teams to resolve issues and meet customer needs.
• Research and analyze information to identify solutions and ensure accurate processing.
• Maintain records and documentation per requirements.
• Support continuous improvement to enhance processes and customer satisfaction.

Skills

Customer service

Relationship mgmt

Problem solving

Written communication

Organizational skills

Data entry

MS Office

Education

Bachelor's / Associate / High School diploma with experience

Tools

Microsoft Office

Job description

What You Will Do:

• Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support.
• Investigate and resolve customer issues in a timely and professional manner.
• Process and monitor orders, claims, returns, and credit requests in accordance with established procedures.
• Provide updates on order status, shipments, and delivery information.
• Collaborate with teams across operations, logistics, inventory, quality, finance, and customer support to resolve issues and meet customer needs.
• Research and analyze information to identify solutions and ensure accurate transaction processing.
• Maintain records and documentation in accordance with company requirements.
• Support continuous improvement efforts by identifying opportunities to enhance processes and customer satisfaction.

Who You Are:

• Customer-focused and committed to delivering exceptional service.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Effective communicator with strong relationship-building skills.
• Detail-oriented with the ability to analyze information and solve problems.
• Collaborative team player who works well across functions and departments.
• Self-motivated and adaptable when faced with changing priorities and business needs.

What You Will Need (Education):

• Bachelor's degree; or Associate degree with related experience; or High School Diploma/GED with relevant customer service, operations, or business experience.

Skills:

• Customer service and relationship management
• Problem-solving and critical-thinking skills
• Written and verbal communication skills
• Organizational and time management skills
• Data entry and recordkeeping accuracy
• Proficiency with Microsoft Office applications

Experience & Abilities:

• Experience supporting customers, dealers, suppliers, or business partners.
• Experience processing orders, claims, returns, credits, or related transactions preferred.
• Ability to work effectively with multiple stakeholders and departments.
• Comfortable handling competing priorities while maintaining accuracy and professionalism.
• Ability to investigate issues, analyze information, and make sound recommendations.

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer:

• Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development.
• A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-TE1 #LI-ONSITE

Job Type Contractor Time Type Full time Travel Required No Primary Location HY US Danville, IL Address 1010 East Fairchild Street Zip Code 61832 Field-Based No Relocation Assistance Available No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled

Hyster-Yale Materials Handling, Inc., is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster® and Yale® brand names. As one of the largest lift truck manufacturers, Hyster-Yale is not only committed to transforming the way the world moves materials from Port to Home, but also delivering optimal solutions that meet our customers’ needs while ensuring outstanding customer care. Our achievements are driven by our people, our strong culture and commitment to our values, which are founded on a philosophy of integrity, respect and excellence. At Hyster-Yale, you can feel the loyalty from the inside out.