Hybrid CSR & Loan Operations Specialist

TruCommunity Bank; Turtle Lake (ND); On-site; USD 42,000 - 54,000; Full time

Job summary

TruCommunity Bank in Turtle Lake, ND seeks a hands-on Customer Service Representative (CSR) & Loan Operations Specialist to support frontline customer service and loan processing at the branch. This dual role builds knowledge across retail and lending functions, delivering accurate, personalized service while maintaining efficient operations.

The ideal candidate is organized, solution-oriented and eager to learn, with strong communication and interpersonal skills to help customers manage

Qualifications

• Self-motivated and able to work independently with a proactive approach to problem-solving.
• High attention to detail and accuracy in documentation and processes.
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Strong multitasking and prioritization skills in a dynamic environment.
• Exceptional organizational and time management abilities.

Responsibilities

• Provide exceptional customer service and relationship support.
• Provide account services by cashing checks, deposits, withdrawals and other services.
• Open and close accounts (checking, savings, and CDs).
• Assist customers with debit card services, online banking, mobile banking, and related requests.
• Complete CTRs and other required compliance activities.
• Process and send CD notes and disclosures; balance and stock ATMs.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Teamwork

Education

High school diploma or equivalent

Job description

TruCommunity Bank in Turtle Lake, ND seeks a hands-on Customer Service Representative (CSR) & Loan Operations Specialist to support frontline customer service and loan processing at the branch. This dual role builds knowledge across retail and lending functions, delivering accurate, personalized service while maintaining efficient operations.

The ideal candidate is organized, solution-oriented and eager to learn, with strong communication and interpersonal skills to help customers manage