Emergency & Billing Care Associate (Hybrid Potential)

LGBT Jobs; Northborough (MA); Hybride; USD 31 000 - 44 000; Plein temps

Résumé du poste

National Grid's Customer Contact Center offers an entry level, union-represented role in Northborough, MA, handling customer inquiries, billing issues, and service changes. The position requires a high school diploma, strong communication, and the ability to work flexible shifts including weekends and overtime.

Training is paid and the work supports a customer-centric mission. Employees may work in-office with potential future hybrid arrangements; the role emphasizes problem solving and teamwork

Qualifications

• Minimum high school diploma or equivalent, some college preferred
• Must pass Assessment Test on record and training for this position
• Prior customer service or credit related experience
• Ability to understand and adhere to all routines of Customer Relations, Marketing and Operations and company policies
• Knowledge of regulatory requirements
• Display proficiency on all desktop computer applications that are necessary to perform the job
• Excellent communication and negotiation skills, requires patience and sympathetic understanding of customers issues with ability to use good judgement
• Good analytical skills, detailed and accurate
• Organized and flexible
• Motivated
• Adaptable
• Courteous, polite and attentive to the Client/Customer
• Demonstrate and promote teamwork
• Undergo random drug testing
• Prolonged CRT viewing

Responsabilités

• Update customer account information
• Apply customer payments
• Assist Customers with beginning and ending service
• Scheduling field orders in alignment with customer expectations
• Assist customers with billing issues both simple and complex
• Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service
• Respond to emergency call outs and work extended hours when company emergencies occur

Connaissances

Customer service

Communication

Problem solving

Regulatory knowledge

Teamwork

Attention to detail

Adaptability

Patience

Formation

High school diploma or equivalent

Some college preferred

Outils

Desktop computer applications

Description du poste

National Grid's Customer Contact Center offers an entry level, union-represented role in Northborough, MA, handling customer inquiries, billing issues, and service changes. The position requires a high school diploma, strong communication, and the ability to work flexible shifts including weekends and overtime.

Training is paid and the work supports a customer-centric mission. Employees may work in-office with potential future hybrid arrangements; the role emphasizes problem solving and teamwork