Customer Service Representative - Mandarin and English (Interim)

Catawiki; United States; Hybrid; USD 20,557 - 26,267; Full time

Benefits offered by this job

Health Insurance

Work From Home Allowance

Commuting covered by employer

Lisbon office access

Job summary

Catawiki is hiring a CS International Representative based in Lisbon for a 7-month interim contract. You will engage with buyers and sellers, resolve disputes, and handle inquiries across chat, email, phone and social channels.

The role requires Mandarin and English language skills, strong analytical thinking, and a customer-first approach. Work is in a hybrid setup in Lisbon, with required office attendance two days per week and weekend availability.

Qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional speaking and writing skills in Mandarin and English.
• Strong analytical and critical thinking skills.
• Available to work 40 hours per week.
• Willing to commute to Lisbon office and work in the office at least two days per week.
• Based in Lisbon, Portugal.

Responsibilities

• Engage with Sellers and Buyers to resolve disputes across chat, email, phone, and social media.
• Address and resolve customer queries in a timely manner.
• Mediate disputes to reach a fair outcome for both parties.
• Collaborate with Sales and Experts to improve customer experience.

Skills

Mandarin

English

Analytical thinking

Job description

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned— all carefully curated by our passionate in‑house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects.

Important Note

This position is for an interim fixed‑term 7‑month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will ensure customer queries are addressed and resolved in a correct and timely manner across diverse channels (chat, email, phone, social media). When a dispute arises between a seller and a buyer, you will mediate and find a solution that works for both parties.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that customers return to our platform regularly, thereby directly helping grow the business. The department is also a crucial link between departments, working closely with Sales, our Experts and other teams to improve the overall customer experience. Through their close customer contact, CS brings valuable feedback for service improvements.

This is who you are

You are motivated by providing delight to our customers, can communicate clearly, and excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, with patience and empathy.

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Mandarin and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer‑related role (hospitality, tourism, retail, call‑centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e‑mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• Willing to commute to our Lisbon office and work in the office at least two days per week.
• Flexible with working at least two weekends a month and on some public holidays.
• Role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role

"As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast‑paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki."

In return

We offer a competitive Annual Gross Base Salary of €18,000–€23,000, depending on your level, competencies, and overall experience.

• Health Insurance from day one (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer‑friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid set‑up, combining office‑based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office‑based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.