Lisbon Seasonal Customer Experience Specialist

Catawiki; United States; Hybrid; USD 20,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Work From Home Allowance

Commuting covered

Office in Lisbon

Job summary

Catawiki, a fast-growing marketplace for extraordinary objects, seeks a CS International Representative in Lisbon on a 6‑month seasonal contract starting January 2027. You will handle inquiries across chat, email, phone and social media, resolving disputes and ensuring a delightful customer experience.

You’ll work closely with Sales and Experts, often collaborating with other departments to improve service. A flexible hybrid setup with two days in the Lisbon office is expected.

Qualifications

• 1–4 years of direct experience in Customer Service or Content Moderation.
• Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Dutch and English.

Responsibilities

• Resolve customer queries via chat, email, phone or social media.
• Mediate disputes between buyers and sellers to find win-win solutions.
• Collaborate with Sales and Experts to improve customer experience.

Skills

Customer Service

Live Channels

Communication

Dutch

English

Job description

Catawiki, a fast-growing marketplace for extraordinary objects, seeks a CS International Representative in Lisbon on a 6‑month seasonal contract starting January 2027. You will handle inquiries across chat, email, phone and social media, resolving disputes and ensuring a delightful customer experience.

You’ll work closely with Sales and Experts, often collaborating with other departments to improve service. A flexible hybrid setup with two days in the Lisbon office is expected.