Customer Service Representative - Dutch and English (Seasonal)

Catawiki; United States; Hybrid; USD 20,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Work From Home Allowance

Commuting covered

Office in Lisbon

Job summary

Catawiki, a fast-growing marketplace for extraordinary objects, seeks a CS International Representative in Lisbon on a 6‑month seasonal contract starting January 2027. You will handle inquiries across chat, email, phone and social media, resolving disputes and ensuring a delightful customer experience.

You’ll work closely with Sales and Experts, often collaborating with other departments to improve service. A flexible hybrid setup with two days in the Lisbon office is expected.

Qualifications

• 1–4 years of direct experience in Customer Service or Content Moderation.
• Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Dutch and English.

Responsibilities

• Resolve customer queries via chat, email, phone or social media.
• Mediate disputes between buyers and sellers to find win-win solutions.
• Collaborate with Sales and Experts to improve customer experience.

Skills

Customer Service

Live Channels

Communication

Dutch

English

Job description

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in‑house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale‑up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE:

This position is for aSeasonal fixed-term 6-month contract (starting January 2027), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills inDutchand English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call‑centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e‑mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

"As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Workingwith customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equippedwith the tools and support to thrive as specialists and grow within Catawiki."

In return

• A competitive Annual Gross Base Salaryof18.000€-23.000€dependingon your level, competencies, and overall experience.
• HealthInsurancefrom day 1 (including dental coverage),withaccess to multiple hospitals and clinicsandavastwellnessnetwork.
• A WorkFromHome Allowanceto helpwithyourmonthlyhouseholdbills.
• CommutingbetweenyourhomeandourofficeiscoveredbyCatawiki.
• AmazingOfficerightinthecentreofLisbon.

Why You’ll Love Working withUs

• Createa visibleimpactby workingatscaleinaglobalorganisationservingmillionsofcustomersacross80+categories.Inourflatstructure,everyrolehasabroadscopeanddirectlyimpactsbothourcustomersandthebusiness.
• Learnandgrow through our Learning & Development initiatives,includingcleardevelopmentplansandmentorship programmestosupportyourcareerprogression.
• A cultureofconnectiondefinesus.We’reapassionate,diverseteamof800+Catawikiansrepresenting60+nationalities.Wefosteraninclusiveandqueer‑friendlyenvironmentwhereeveryoneisencouragedtobringtheirfullselftowork.
• Celebratelife’smomentswithus.You’llreceivea €100Catavoucherwhenyoujoin,a €50Catavoucheronyourbirthday,andanextradayoffeachyearto “PursueYourPassion”.Wealsoofferadditional leaveforkeyworkanniversariesandimportantlifeevents.Benefitsmayvarybylocation.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office‑based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office‑based.

We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team