Hybrid Crisis Helpline Clinician (988 & RCL)

Thurston Mason BH-ASO/OHRS; Lacey (WA); Hybrid; USD 58,000 - 76,000; Full time

Benefits offered by this job

PERS retirement plans

PTO 140 hours annually

12 paid holidays

FSA and HSA options

Public Service Loan Forgiveness (emply

Job summary

Olympic Health and Recovery Services is seeking a Crisis Helpline Clinician to support callers via RCL and 988, providing crisis intervention, risk assessment, and stabilization planning. The role involvesDispatching mobile crisis teams and coordinating referrals to DCRs and emergency services, with a focus on culturally responsive care.

This hybrid position offers training completion, proficiency demonstration, and the ability to work from home after onboarding, ensuring timely, compassionate

Qualifications

• Bachelor's degree in psychology, social work, or related field or 2 years of college with behavioral health courses plus 2 years of direct behavioral health experience supervised by an MHP.
• Experience with crisis intervention, risk assessment, and service delivery in behavioral health.
• Strong communication skills across phone, text, and chat modalities; able to use electronic health records.

Responsibilities

• Respond to RCL and 988 calls, texts, or chats; assess safety needs and risk.
• Provide crisis intervention, de-escalation, and trauma-informed support.
• Develop crisis stabilization and safety plans with callers and supports.
• Coordinate referrals to DCRs, mobile crisis teams, and emergency services.
• Document accurately in the electronic health record; ensure confidentiality and compliance.

Skills

Crisis intervention

Risk assessment

Trauma-informed care

Empathy & communication

Interdisciplinary collaboration

Education

Bachelor's degree in psychology or social work

2 years college coursework incl behavioral health + 2 years direct services supervision

Tools

EHR systems

Web-based crisis-line platforms

Job description

Olympic Health and Recovery Services is seeking a Crisis Helpline Clinician to support callers via RCL and 988, providing crisis intervention, risk assessment, and stabilization planning. The role involvesDispatching mobile crisis teams and coordinating referrals to DCRs and emergency services, with a focus on culturally responsive care.

This hybrid position offers training completion, proficiency demonstration, and the ability to work from home after onboarding, ensuring timely, compassionate