Hybrid Credit & Collections Specialist

STANDARD TEXTILE; Cincinnati (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay with growth

Full benefits - medical, dental,Vision

Paid parental and bereavement leave

401k with company match

Dress for Your Day

Dress code discount

Hybrid onsite/remote

Job summary

Standard Textile in Cincinnati, OH is seeking a detail-oriented Credit and Collections Representative to manage customer accounts, collect receivables, and maintain accurate records. You will resolve payment issues, respond to inquiries, and provide exceptional service while ensuring compliance with policies.

You will collaborate with Sales, Customer Service, and Finance to resolve discrepancies, monitor credit limits, and negotiate payment arrangements.

Qualifications

• 3-5 years of experience in accounts receivable, collections, credit, customer service, or a related field preferred.
• Knowledge of accounts receivable principles, credit terms, and collection practices.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Excellent organizational skills and attention to detail.
• Experience with JD Edwards (JDE/E1) is a plus.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Contact customers via phone, email, and written correspondence regarding overdue accounts and payment status.
• Maintain a professional and courteous demeanor during all customer interactions.
• Provide payment reminders, account statements, and payment options as needed.
• Respond to customer inquiries regarding billing, payments, and account balances.
• Assist customers in resolving issues that may impact payment activity.
• Build and maintain positive customer relationships while supporting timely payment collection.
• Process customer payments and accurately update account information.
• Reconcile payments against outstanding balances and maintain accurate financial records.
• Investigate and resolve payment disputes and discrepancies in a timely manner.
• Monitor customer credit limits and manage order holds and releases in coordination with Sales and Customer Service.
• Research and resolve customer deductions, short payments, and credit memo requests.
• Maintain detailed records of customer contacts, communications, payment history, and collection efforts.
• Prepare collection activity reports, aging analyses, and other performance metrics as requested.
• Negotiate payment arrangements with customers experiencing financial challenges.
• Evaluate customer situations and recommend appropriate resolution strategies.
• Escalate complex or high-risk accounts to management when necessary.
• Maintain confidentiality of customer and company information.
• Adhere to company credit and collection policies and procedures.
• Comply with all applicable federal, state, and local laws and regulations governing credit and collection practices.
• Partner with Sales, Customer Service, Finance, and other departments to resolve account issues.
• Participate in team meetings, training sessions, and continuous improvement initiatives.
• Provide bi-weekly and quarterly updates to the Finance team on account status, including past-due balances, collection progress, and payment arrangements as requested.

Skills

Communication

Negotiation

Problem solving

MS Office

Education

Associate or bachelor's degree preferred

High school diploma or equivalent

Tools

JD Edwards (JDE/E1)

Job description

Standard Textile in Cincinnati, OH is seeking a detail-oriented Credit and Collections Representative to manage customer accounts, collect receivables, and maintain accurate records. You will resolve payment issues, respond to inquiries, and provide exceptional service while ensuring compliance with policies.

You will collaborate with Sales, Customer Service, and Finance to resolve discrepancies, monitor credit limits, and negotiate payment arrangements.