Credit and Collections Representative

Standard Textile Co., Inc. in; Cincinnati (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay with growth

Full benefits - medical, dental,Vision

Paid parental and bereavement leave

401k with company match

Dress for Your Day

Dress code discount

Hybrid onsite/remote

Job summary

Standard Textile in Cincinnati, OH is seeking a detail-oriented Credit and Collections Representative to manage customer accounts, collect receivables, and maintain accurate records. You will resolve payment issues, respond to inquiries, and provide exceptional service while ensuring compliance with policies.

You will collaborate with Sales, Customer Service, and Finance to resolve discrepancies, monitor credit limits, and negotiate payment arrangements.

Qualifications

• 3-5 years of experience in accounts receivable, collections, credit, customer service, or a related field preferred.
• Knowledge of accounts receivable principles, credit terms, and collection practices.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Excellent organizational skills and attention to detail.
• Experience with JD Edwards (JDE/E1) is a plus.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Contact customers via phone, email, and written correspondence regarding overdue accounts and payment status.
• Maintain a professional and courteous demeanor during all customer interactions.
• Provide payment reminders, account statements, and payment options as needed.
• Respond to customer inquiries regarding billing, payments, and account balances.
• Assist customers in resolving issues that may impact payment activity.
• Build and maintain positive customer relationships while supporting timely payment collection.
• Process customer payments and accurately update account information.
• Reconcile payments against outstanding balances and maintain accurate financial records.
• Investigate and resolve payment disputes and discrepancies in a timely manner.
• Monitor customer credit limits and manage order holds and releases in coordination with Sales and Customer Service.
• Research and resolve customer deductions, short payments, and credit memo requests.
• Maintain detailed records of customer contacts, communications, payment history, and collection efforts.
• Prepare collection activity reports, aging analyses, and other performance metrics as requested.
• Negotiate payment arrangements with customers experiencing financial challenges.
• Evaluate customer situations and recommend appropriate resolution strategies.
• Escalate complex or high-risk accounts to management when necessary.
• Maintain confidentiality of customer and company information.
• Adhere to company credit and collection policies and procedures.
• Comply with all applicable federal, state, and local laws and regulations governing credit and collection practices.
• Partner with Sales, Customer Service, Finance, and other departments to resolve account issues.
• Participate in team meetings, training sessions, and continuous improvement initiatives.
• Provide bi-weekly and quarterly updates to the Finance team on account status, including past-due balances, collection progress, and payment arrangements as requested.

Skills

Communication

Negotiation

Problem solving

MS Office

Education

Associate or bachelor's degree preferred

High school diploma or equivalent

Tools

JD Edwards (JDE/E1)

Job description

At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care. We are seeking a detail-oriented and customer-focused Credit and Collections Representative to join our Credit & Collections Department. This position is responsible for managing customer accounts, collecting outstanding receivables, resolving payment issues, maintaining accurate records, and providing exceptional customer service while ensuring compliance with company policies and procedures.

Responsibilities

Customer Service

Contact customers via phone, email, and written correspondence regarding overdue accounts and payment status. Maintain a professional and courteous demeanor during all customer interactions. Provide payment reminders, account statements, and payment options as needed. Respond to customer inquiries regarding billing, payments, and account balances. Assist customers in resolving issues that may impact payment activity. Build and maintain positive customer relationships while supporting timely payment collection.

Credit and Payment Processing

Process customer payments and accurately update account information. Reconcile payments against outstanding balances and maintain accurate financial records. Investigate and resolve payment disputes and discrepancies in a timely manner. Monitor customer credit limits and manage order holds and releases in coordination with Sales and Customer Service. Research and resolve customer deductions, short payments, and credit memo requests.

Documentation and Recordkeeping

Maintain detailed records of customer contacts, communications, payment history, and collection efforts. Ensure documentation is current and accurate for all assigned accounts. Prepare collection activity reports, aging analyses, and other performance metrics as requested.

Negotiation and Resolution

Negotiate payment arrangements with customers experiencing financial challenges. Evaluate customer situations and recommend appropriate resolution strategies. Escalate complex or high-risk accounts to management when necessary.

Compliance

Maintain confidentiality of customer and company information. Adhere to company credit and collection policies and procedures. Comply with all applicable federal, state, and local laws and regulations governing credit and collection practices.

Team Collaboration

Partner with Sales, Customer Service, Finance, and other departments to resolve account issues. Participate in team meetings, training sessions, and continuous improvement initiatives. Provide support to team members during high-volume periods. Provide bi-weekly and quarterly updates to the Finance team on account status, including past-due balances, collection progress, and payment arrangements as requested.

Qualifications

• Associate or bachelor’s degree preferred; High school diploma or equivalent required.
• 3-5 years of experience in accounts receivable, collections, credit, customer service, or a related field preferred.
• Knowledge of accounts receivable principles, credit terms, and collection practices.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Excellent organizational skills and attention to detail.
• Experience with JD Edwards (JDE/ E1) is a plus.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Why Work at Standard Textile

• Competitive pay with Career Growth Opportunities
• Full benefits - medical, dental, vision
• Paid Parental and Bereavement Leave
• 401k plan with company match
• "Dress for Your Day" (business casual)
• Dress Code Discount on Standard Textile Products
• Hybrid working environment, both onsite and remote

The hybrid schedule for this role includes in-office work on Tuesdays - Thursdays, and additional onsite days may be required during the training period. Associates are expected to be in the office during this time.

PM21 Proudly, Standard Textile has earned a title of US Best Managed Company for the sixth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams. Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Join us! We’re passionate about creating innovative textiles and services that provide people around the world a healthier, more gratifying, and more inspiring life. Founded in 1940, Standard Textile has developed a culture of innovation, quality, and service. With more than 150 patents, our products are engineered to deliver durability, longevity, and value. A vertically integrated company, we're the leading global provider of total solutions in the institutional textiles and apparel markets. Leveraging textile design, manufacturing, and laundry expertise, and our global infrastructure, we serve customers in the healthcare, hospitality, interiors, workwear, and consumer markets worldwide. We have been inspiring care, comfort, and change in our communities for more than 85 years. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what’s next.

Standard Textile supports a Drug-Free Workplace.

Any offer of employment for this position will be contingent upon the candidate passing a post-offer, pre-employment drug screen* and satisfactory background investigation. *Candidates selected for employment in Ohio will also be subject to a nicotine screening included in pre-hire requirements. In order to pass the nicotine screening, you must be completely free of the use of any nicotine containing products.