Hybrid Corporate Communications Strategist & Content Lead

AAA Club Alliance

Wilmington (DE)

Hybrid

USD 65,000 - 95,000

Full time

3 days ago

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Benefits offered by this job

Annual bonus eligibility

Hybrid schedule

Health benefits package

Paid time off + holidays

401(k) with company match up to 7%

Tuition reimbursement

Volunteer time off

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is seeking a Corporate Communications Content & Planning Specialist to develop and execute strategic communications that advance enterprise priorities and support business objectives. You will craft internal content, executive messaging, and crisis response while partnering with leaders across functions to reach diverse Associates across hybrid and remote environments.

The role emphasizes strategic planning, clear writing, storytelling, and measurement of impact.

Qualifications

Bachelor’s degree in communications or a related field; experience may be considered in lieu of degree.
5+ years of experience in strategic communications/corporate communications/crisis communications.
3+ years of project management experience managing communications.

Responsibilities

Drive the development and execution of strategic communications initiatives, including corporate stories that strengthen Associate connection to organizational goals.
Research, write and edit clear, consistent and audience-appropriate communications for Associates at all levels.
Create company announcements, leadership messages, scripts, talking points, presentations and other enterprise and line-of-business communications.
Develop and implement integrated communication plans and internal messaging that support business objectives, protect and enhance ACA’s reputation and engage the workforce across line-of-business, hybrid, remote and deskless audiences.
Partner with functional teams and Lines of Business to help them communicate effectively with Associates and the broader organization.
Provide communication guidance to Lines of Business in support of Club priorities, major activities and enterprise initiatives.
Develop content and channel plans that ensure owned channels feature fresh, engaging and relevant information on a regular basis.
Measure the effectiveness of communication plans and campaigns to assess progress against goals and objectives.
Provide communication counsel to clients and business partners on communication strategy, content, channel selection and execution.
Support broad and targeted communication measurement activities, including surveys, focus groups and interviews; analyze metrics and adjust plans based on insights.
Recommend proactive, creative ideas to keep the Club current with corporate communication trends and support the launch of new techniques and channels.
Serve as a key member of the cross-functional crisis response team and support timely alignment during potential crisis situations.
Other job duties as assigned.