Hybrid Corporate Billing Specialist

The Cincinnati Insurance Companies; Fairfield (OH); Hybrid; USD 38,000 - 41,000; Full time

Benefits offered by this job

Hybrid work options

Benefits package

Job summary

The Cincinnati Insurance Companies’ Corporate Billing department seeks billing representatives to assist policyholders, agencies, and associates with commercial lines and direct bill policies. The pay range is $18.50 - $19.50 hourly with potential bonuses and stock incentives based on performance.

Hybrid work options may be available, and family and retirement benefits are offered. This role requires a high school diploma and customer service experience is preferred.

Qualifications

• Customer service experience is preferred.
• Ability to resolve issues through research and communication.
• Strong written and verbal communication required.

Responsibilities

• Answer and return phone calls from agencies, policyholders, and Cincinnati associates promptly.
• Document all accounts from calls, emails and actions.
• Monitor and respond to emails and voicemails in a timely, professional manner.
• Process daily billing tasks.
• Review reinstatement accounts and forward to underwriting, accounting and Policyholder Services.
• Review payments and forward to accounting.
• Review billing fees (installment, late, reinstatement, NSF fees).
• Review daily billing reports.
• Research under/over payments, stop payments, cancellations and suspensions.
• Assist with account bill setup and online enrollment.

Skills

Positive communication

Customer service

Self-starter

Independent work

Written and verbal clarity

Overtime availability

Education

High school diploma

Job description

The Cincinnati Insurance Companies’ Corporate Billing department seeks billing representatives to assist policyholders, agencies, and associates with commercial lines and direct bill policies. The pay range is $18.50 - $19.50 hourly with potential bonuses and stock incentives based on performance.

Hybrid work options may be available, and family and retirement benefits are offered. This role requires a high school diploma and customer service experience is preferred.