Hybrid Corporate Billing Specialist (Insurance)

Cincinnati Insurance Company; Fairfield (OH); Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Annual bonus

Stock incentives

Job summary

The Cincinnati Insurance Companies is seeking billing representatives in Fairfield, Ohio. Join a service-focused team that supports policyholders, agencies, and associates with billing questions across commercial lines, excess and surplus, surety bond and management liability direct bill policies.

The pay range is $18.50 - $19.50 per hour, with eligibility for annual bonus and stock incentives based on performance. The starting pay may adjust with training and time in role.

Qualifications

• High school diploma required.
• Customer service experience preferred.
• Ability to research and resolve issues through communication.

Responsibilities

• Answer and return phone calls from agencies, policyholders, and Cincinnati associates in a timely and courteous manner.
• Document all accounts with respect to phone conversations, emails and actions taken.
• Monitor and respond to emails and voicemails in corporate billing mailboxes.
• Process daily billing tasks.
• Review accounts for reinstatement and forward to underwriting, accounting and Policyholder Services.
• Review payments and forward to accounting.
• Review billing fees including installment, late, reinstatement and non-sufficient funds fees.
• Review daily billing reports.
• Research under/over payments, stop payments, pending cancellations and billing suspensions.
• Assist with account bill setup and online enrollment.

Skills

Customer service

Communication

Phone handling

Independent work

Time management

Education

High school diploma

Job description

The Cincinnati Insurance Companies is seeking billing representatives in Fairfield, Ohio. Join a service-focused team that supports policyholders, agencies, and associates with billing questions across commercial lines, excess and surplus, surety bond and management liability direct bill policies.

The pay range is $18.50 - $19.50 per hour, with eligibility for annual bonus and stock incentives based on performance. The starting pay may adjust with training and time in role.