Hybrid Conversational AI Engineer — Craft Smart Member Experiences

Golden 1; Sacramento, Northern (CA, KY); Hybrid; USD 112,000 - 125,000; Full time

Job summary

Golden 1 Credit Union is seeking a Conversational AI Engineer within IT - Digital Applications. The role is exempt and hybrid in Sacramento, CA, with one in-office day per week.

You will configure and maintain conversational AI solutions, translate business requirements into configurations, design prompts and integrations, test, and support operations. You should have a Bachelor’s degree and at least 3 years in conversational AI or related fields, with experience on AI platforms and governance,

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required
• 3+ years of experience in conversational AI, platform administration, business systems analysis, or a related field required
• 3+ years of experience working with conversational AI platforms required

Responsibilities

• Configure and maintain conversational AI solutions using conversational AI platforms, AI agents, tools, and orchestration frameworks
• Gather, document, and translate business and member-service requirements into conversational AI configurations, workflows, and user experiences
• Design conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows
• Configure integrations with enterprise systems using APIs and service endpoints
• Perform testing, validation, troubleshooting, and ongoing platform support
• Coordinate and support user acceptance testing (UAT) activities with business stakeholders
• Monitor performance, analyze conversational data, and optimize prompts, workflows, and user experiences
• Manage knowledge sources, content, and Retrieval-Augmented Generation (RAG) configurations
• Apply governance, security, privacy, accessibility, and compliance standards
• Create and maintain documentation, change records, and operational procedures
• Support deployment, release management, and change control processes for conversational AI solutions
• Support ongoing production operations, issue resolution, and platform maintenance activities
• Collaborate with business, product, operations, technology teams, and vendors to implement and support conversational AI solutions
• Communicate project status, risks, issues, and recommendations to stakeholders
• Support continuous improvement initiatives and platform enhancements

Skills

Conversational AI

Platform administration

Business systems analysis

AI platforms

Education

Bachelor’s Degree in CS/IS or related field

Job description

Golden 1 Credit Union is seeking a Conversational AI Engineer within IT - Digital Applications. The role is exempt and hybrid in Sacramento, CA, with one in-office day per week.

You will configure and maintain conversational AI solutions, translate business requirements into configurations, design prompts and integrations, test, and support operations. You should have a Bachelor’s degree and at least 3 years in conversational AI or related fields, with experience on AI platforms and governance,