IT - Digital Applications - Conversational AI Engineer

Golden 1; Sacramento, Northern (CA, KY); Hybrid; USD 112,000 - 125,000; Full time

Job summary

Golden 1 Credit Union is seeking a Conversational AI Engineer within IT - Digital Applications. The role is exempt and hybrid in Sacramento, CA, with one in-office day per week.

You will configure and maintain conversational AI solutions, translate business requirements into configurations, design prompts and integrations, test, and support operations. You should have a Bachelor’s degree and at least 3 years in conversational AI or related fields, with experience on AI platforms and governance,

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required
• 3+ years of experience in conversational AI, platform administration, business systems analysis, or a related field required
• 3+ years of experience working with conversational AI platforms required

Responsibilities

• Configure and maintain conversational AI solutions using conversational AI platforms, AI agents, tools, and orchestration frameworks
• Gather, document, and translate business and member-service requirements into conversational AI configurations, workflows, and user experiences
• Design conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows
• Configure integrations with enterprise systems using APIs and service endpoints
• Perform testing, validation, troubleshooting, and ongoing platform support
• Coordinate and support user acceptance testing (UAT) activities with business stakeholders
• Monitor performance, analyze conversational data, and optimize prompts, workflows, and user experiences
• Manage knowledge sources, content, and Retrieval-Augmented Generation (RAG) configurations
• Apply governance, security, privacy, accessibility, and compliance standards
• Create and maintain documentation, change records, and operational procedures
• Support deployment, release management, and change control processes for conversational AI solutions
• Support ongoing production operations, issue resolution, and platform maintenance activities
• Collaborate with business, product, operations, technology teams, and vendors to implement and support conversational AI solutions
• Communicate project status, risks, issues, and recommendations to stakeholders
• Support continuous improvement initiatives and platform enhancements

Skills

Conversational AI

Platform administration

Business systems analysis

AI platforms

Education

Bachelor’s Degree in CS/IS or related field

Job description

IT - Digital Applications - Conversational AI Engineer

Job Description

Job Title: Conversational AI Engineer

Status: Exempt

Reports to: Manager - Solutions Engineering

Department: IT - Digital Applications

Job Code: 12106

Pay Range: $112,200.00 - $125,000.00 Annually

Location: Hybrid in Sacramento CA (1 in-office day per week)

WHO WE ARE:

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHAT YOU'LL DO:

• Configure and maintain conversational AI solutions using conversational AI platforms, AI agents, tools, and orchestration frameworks
• Gather, document, and translate business and member-service requirements into conversational AI configurations, workflows, and user experiences
• Design conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows
• Configure integrations with enterprise systems using APIs and service endpoints
• Perform testing, validation, troubleshooting, and ongoing platform support
• Coordinate and support user acceptance testing (UAT) activities with business stakeholders
• Monitor performance, analyze conversational data, and optimize prompts, workflows, and user experiences
• Manage knowledge sources, content, and Retrieval-Augmented Generation (RAG) configurations
• Apply governance, security, privacy, accessibility, and compliance standards
• Create and maintain documentation, change records, and operational procedures
• Support deployment, release management, and change control processes for conversational AI solutions
• Support ongoing production operations, issue resolution, and platform maintenance activities
• Collaborate with business, product, operations, technology teams, and vendors to implement and support conversational AI solutions
• Communicate project status, risks, issues, and recommendations to stakeholders
• Support continuous improvement initiatives and platform enhancements

QUALIFICATIONS AND PREFERENCES:

• Bachelor’s Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required
• 3+ years of experience in conversational AI, platform administration, business systems analysis, or a related field required
• 3+ years of experience working with conversational AI platforms required

WHY JOIN US:

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.