Hybrid Contract Technical Writer — Create Clear Docs

Justworks, Inc.; New York (NY); Hybrid; USD 83,000 - 103,000; Part time

Job summary

Justworks is seeking a Contract Technical Writer to join our Experience Design Team in New York City. This role focuses on crafting clear, accessible documentation that enhances the user experience and supports product adoption.

You will coordinate SME interviews, capture expertise, and produce content that aligns with our style and standards. This 6-month, hourly position offers a collaborative, fast-paced environment with opportunities to impact how customers learn about our platform.

Qualifications

• 4–7 years of editorial content writing, knowledge management, or journalism.
• A portfolio of work or writing samples.
• Background in journalism or expository writing preferred.
• Hybrid role requiring in-office NYC presence 2–3 days a week.

Responsibilities

• Understand Justworks' products and services.
• Create user-friendly documentation of processes and workflows.
• Write, edit, and review documentation to maintain quality.
• Follow internal standards for style, structure, and tone.
• Coordinate SME interviews and capture expert knowledge.
• Produce high-quality knowledge content for users.
• Collaborate with a multidisciplinary design team.
• Adapt content to shifting priorities.

Skills

Editorial writing

Portfolio

Journalism background

Job description

Justworks is seeking a Contract Technical Writer to join our Experience Design Team in New York City. This role focuses on crafting clear, accessible documentation that enhances the user experience and supports product adoption.

You will coordinate SME interviews, capture expertise, and produce content that aligns with our style and standards. This 6-month, hourly position offers a collaborative, fast-paced environment with opportunities to impact how customers learn about our platform.