Hybrid Contract Child Support Investigator II

Goodwill Talent Solutions; Conroe (TX); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits after 90 days

Hybrid work after training

Job summary

Goodwill Talent Solutions is seeking a Contract Child Support Officer II to support the Office of the Texas Attorney General’s Child Support Division. This detail-oriented, computer-based role involves case research, data entry, document review, and customer communication with the Children Are My Priority (ChAMP) system.

Hybrid work follows in-office training. You will locate parties, verify employment, prepare orders, and negotiate payments.

Qualifications

• High school diploma or equivalent required.
• Data entry or investigations experience is a plus.
• Comfort with computer-based research and navigating web-based systems.

Responsibilities

• Conduct investigations to locate parties, verify employment, and identify assets.
• Research and review child support cases using computer systems, including ChAMP.
• Prepare documents for establishing and enforcing child and medical support orders.
• Negotiate lump-sum payments and out-of-court agreements.
• Monitor cases and refer delinquent cases for appropriate enforcement action.
• Perform accurate data entry and maintain electronic case files.
• Explain child support policies and procedures to customers and respond to inquiries and complaints.
• Maintain knowledge of applicable child support policies, Texas Family Law, and federal regulations.
• Maintain confidentiality and comply with agency policies and procedures.

Skills

Data entry

Investigations

Customer service

Web-based systems

Education

High school diploma

Tools

ChAMP system

Job description

Goodwill Talent Solutions is seeking a Contract Child Support Officer II to support the Office of the Texas Attorney General’s Child Support Division. This detail-oriented, computer-based role involves case research, data entry, document review, and customer communication with the Children Are My Priority (ChAMP) system.

Hybrid work follows in-office training. You will locate parties, verify employment, prepare orders, and negotiate payments.