Hybrid Child Support Investigator II

Goodwill Talent Solutions; Houston (TX); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits after 90 days

Job summary

Goodwill Talent Solutions is seeking a Contract Child Support Officer II to support the Office of the Texas Attorney General’s Child Support Division. This hybrid role involves case research, data entry, document review, and customer communication, with initial in-office training and hybrid schedule thereafter.

You will learn web-based case management systems (ChAMP), locate parties, verify employment, and prepare orders while maintaining confidentiality and following policies.

Qualifications

• High school diploma or equivalent required.
• Experience in data entry, investigations, collections, customer service, records management, or legal administration is a plus.
• Ability to learn web-based case management systems and maintain confidentiality.

Responsibilities

• Conduct investigations to locate parties, verify employment, and identify assets.
• Research and review child support cases using computer systems, including ChAMP.
• Prepare documents related to establishing and enforcing child and medical support orders.
• Negotiate lump-sum payments and out-of-court agreements.
• Monitor cases and refer delinquent cases for enforcement action.
• Perform accurate data entry and maintain electronic case files.
• Explain child support policies and respond to inquiries and complaints.
• Maintain knowledge of applicable child support policies, Texas Family Law, and federal regulations.
• Maintain confidentiality and comply with agency policies.

Skills

Detail-oriented

Organized

Data entry

Customer service

Written & verbal communication

Independent

Multitasking

Education

High school diploma or equivalent

Tools

ChAMP system

Job description

Goodwill Talent Solutions is seeking a Contract Child Support Officer II to support the Office of the Texas Attorney General’s Child Support Division. This hybrid role involves case research, data entry, document review, and customer communication, with initial in-office training and hybrid schedule thereafter.

You will learn web-based case management systems (ChAMP), locate parties, verify employment, and prepare orders while maintaining confidentiality and following policies.