Hybrid Continuous Improvement Analyst

Univar Solutions; Morrisville (Bucks County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Univar Solutions seeks a Continuous Improvement Analyst to drive operational excellence and customer enablement across our chemicals and ChemCare businesses. This role spans Dublin, OH, Morrisville, PA, and Phoenix, AZ with a hybrid schedule and local relocation options.

You will partner with stakeholders to map current and future processes, lead improvement initiatives, and develop data-driven solutions that reduce risk and improve efficiency.

Qualifications

• Bachelor's degree in a related field is required.
• Experience in Continuous Improvement, Business Analysis, Operations, or related disciplines.
• Strong analytical and problem-solving skills.
• Experience facilitating cross-functional initiatives and process improvements.
• Excellent written and verbal communication skills.
• Ability to influence stakeholders and drive change without direct authority.
• Proficiency with Microsoft Office including Excel, PowerPoint, and Visio or similar tools.
• Lean, Six Sigma, Continuous Improvement, or Project Management certification.
• Experience with ERP platforms such as SAP.
• Experience supporting customer digital transformation initiatives.
• Knowledge of customer service, order management, supply chain, distribution, and operations.
• Experience with change management and organizational readiness activities.
• Familiarity with digital customer solutions (EDI, portals, automation, self-service).

Responsibilities

• Identify opportunities to improve business processes, reduce waste, and enhance productivity.
• Facilitate process discovery sessions and stakeholder interviews.
• Develop current-state and future-state process maps and business requirements.
• Lead or support continuous improvement initiatives from ideation to implementation.
• Analyze workflows and recommend improvements across systems and policies.
• Collaborate with cross-functional teams to implement sustainable solutions.
• Monitor and refine implemented improvements.
• Investigate operational issues and customer pain points.
• Conduct root cause analyses using structured methods (5 Whys, Fishbone, Pareto).
• Evaluate impacts, risks, and dependencies of changes.
• Develop recommendations balancing customer experience and business goals.
• Support testing, validation, and deployment of process or system enhancements.
• Partner with stakeholders to ensure long-term adoption and sustainability.
• Identify opportunities to improve customer interactions via digital tools and self-service.
• Promote adoption of digital channels and technology solutions.
• Support customer onboarding and enablement for digital platforms.
• Create customer-facing documentation and training materials.
• Gather feedback to drive continuous improvement.
• Measure adoption and benefits of new solutions.
• Act as liaison between customers, business, and technical teams.
• Create and maintain SOPs and process documentation.
• Develop communication plans and job aids to support implementation.
• Facilitate stakeholder engagement and organizational readiness.
• Support governance to ensure sustained improvements.
• Monitor process performance for ongoing optimization.
• Foster a culture of continuous improvement and customer-centric problem solving.

Skills

Continuous Improvement

Business Analysis

Operations

Customer Experience

Project Management

Stakeholder Influence

Written & Verbal Communication

Analytical & Problem Solving

Change Management

Digital Transformation Familiarity

Education

Bachelor's degree in Business, Supply Chain, Operations, Engineering, Information Systems, or related field

Tools

Microsoft Office (Excel, PowerPoint, Visio)

Visio

ERP (SAP)

Job description

Univar Solutions seeks a Continuous Improvement Analyst to drive operational excellence and customer enablement across our chemicals and ChemCare businesses. This role spans Dublin, OH, Morrisville, PA, and Phoenix, AZ with a hybrid schedule and local relocation options.

You will partner with stakeholders to map current and future processes, lead improvement initiatives, and develop data-driven solutions that reduce risk and improve efficiency.