Sales Assistant - Hydro Flask

Helen of Troy; Bend (OR); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Salary + Bonus

Healthcare

Dental

Vision

Paid Holidays

Paid Parental Leave

401(k) with company match

Life Insurance

Short Term Disability (STD)

Long Term Disability (LTD)

Paid Time Off (PTO)

Paid Charitable (volunteer) Leave

Educational Assistance

Job summary

Helen of Troy is hiring a Sales Assistant for Hydro Flask in Bend, OR. This hybrid role supports the Sales Manager, helping reps and retailers with orders, product info, and issue resolution.

You’ll handle inquiries, invoicing questions, and account setup while coordinating with Marketing and Operations to keep channel resources current. Strong customer service and ERP/CRM familiarity are required.

Qualifications

• Associates degree required.
• 1+ year of experience in Customer Service or Account Management.
• Strong verbal and written communication skills.
• Proficiency with MS Office: Excel, Word, PowerPoint, Outlook.
• Experience using ERP/CRM programs.
• Authorized to work in the United States on a full-time basis.

Responsibilities

• Serve as primary contact for rep and retailer inquiries related to orders and product information.
• Resolve invoicing/credit card issues as directed by the Sales Manager.
• Identify, track and resolve order fulfillment issues with cross-functional teams.
• Proactively communicate OOS concerns and suggest replacement UPCs.
• Work with shared services to resolve account issues (billing, vendor compliance).
• Manage New Account Setup for approved accounts.
• Coordinate with Marketing to update channel resources each season.
• Communicate seasonal marketing updates to sales reps.
• Provide current inventory and ad hoc reports as requested.
• Maintain key account product databases as required.
• Identify opportunities to increase sales and report to Sales Manager.
• Ensure data accuracy in Oracle, update retailer and rep information.
• Participate in special projects and portal management.
• Coordinate retail VAS needs with compliance and warehouse teams.
• Process sample and fixture orders.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Associate degree

Bachelor's degree (preferred)

Tools

ERP/CRM systems

Oracle ERP

CRM systems

Microsoft Excel

Job description

Our Home & Outdoor team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Sales Assistant - Hydro Flask

Department: Sales for Hydro Flask

Work Location: Bend, OR, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

The Sales Assistant proactively supports the Sales Manager, ensuring that sales reps and retailers have a knowledgeable resource for information related to their specific channel of business.

• Serves as primary point of contact for rep and retailer inquiries related to order management and Product Inquiries.
• Serves as the initial point of contact to help resolve invoicing/credit card issues (where appropriate or as assigned by the Sales Manager).
• Identify, track and resolve order fulfillment issues and communicate to the appropriate cross functional team(s), account contacts and/or sales rep.
• Proactively communicate with reps/retailers any OOS concerns, suggestively selling and offering replacement UPCs.
• Work with various shared services teams to resolve account issues (billing, vendor compliance, etc.).
• Manage the New Account Setup process for approved new accounts.
• Coordinate with Marketing team and Sales & Operations Manager to update channel resources each season (scan guides, line lists, price lists, order forms, etc.).
• Communicate seasonal marketing updates to sales reps (retail assets, APRIMO, DropBox, SPARC, etc.).
• Provides current inventory and ad hoc reports as requested.
• Provide and maintain key account product databases as required.
• Identify opportunities for increasing sales; propose these opportunities to the Sales Manager.
• Ensure data accuracy in Oracle, updating retailer and rep information as necessary.
• Participate in other special projects or company initiatives as assigned.
• Support internal team with portal management.
• Coordinate specific retail VAS needs with compliance and warehouse teams.
• Process sample and fixture orders.

Skills needed to be successful in this role:

• High level of customer service, teamwork and proactive problem solving.
• Ability to effectively engage with all internal and external partners on matters of account support and selling.

Minimum Qualifications:

• Associates degree.
• 1 + year of experience in Customer Service (retail, sales, call center client-account support, etc.) or Account Management.
• Demonstrated high level of customer service, teamwork and proactive problem solving.
• Strong communication skills: verbal, written and listening skills.
• Proficiency using MS Office: Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to effectively engage with all internal and external stakeholders on matters of account support and selling.
• Experience using ERP/CRM programs.
• Authorized to work in the United States on a full-time basis.

Preferred Qualifications:

• Bachelor's Degree.
• Experience with Oracle ERP System or similar system.
• Customer Relationship Manager (CRM) systems experience.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

#LI-APH1

#LI-Hybrid

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an EqualOpportunity/AffirmativeAction Employer. We are committed tofostering a diverse and inclusive workplace where all employees can thrive. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. To request an accommodation, please contact Human Resources at [phone].

Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia. Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories.

We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.

The above statements are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities.

Management reserves the right to modify the duties and responsibilities of the position at any time.