Hybrid Consumer Response & Compliance Analytics Lead

Aquent (United States); Torrance (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Aquent seeks a Monitoring & Consumer Response Analyst to support our client in Torrance, with one remote day each week. The role focuses on analyzing consumer complaints and driving remediation within the CRS framework.

You will partner with Compliance, Risk, and operations to prepare analytical reports, support regulatory audits, and refine complaint reporting models. Strong analytic writing and stakeholder coordination are essential.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 4–5 years of professional experience in financial services or auto finance.
• Strong written communication, analytical and research capabilities.
• Hands-on exposure to process flowcharting, project management, and executive report creation.
• Familiarity with technical systems, software testing, database maintenance, and mainframe environments.

Responsibilities

• Consumer complaint analysis and root cause remediation to reduce volume.
• Compliance management and regulatory audit support with data analytics.
• Operational support and complaint logistics across internal and external stakeholders.

Skills

Analytical skills

Written communication

Project management

Data interpretation

Regulatory reporting

Education

Bachelor's degree in Business Communications/English/Journalism/Business Administration or equivalent

Tools

Database maintenance

Software testing

Mainframe familiarity

Job description

Aquent seeks a Monitoring & Consumer Response Analyst to support our client in Torrance, with one remote day each week. The role focuses on analyzing consumer complaints and driving remediation within the CRS framework.

You will partner with Compliance, Risk, and operations to prepare analytical reports, support regulatory audits, and refine complaint reporting models. Strong analytic writing and stakeholder coordination are essential.