Customer Care Specialist - eCommerce

Crowd Cow; Seattle (WA); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits & PTO

Fast-growing company

Collaborative team

Job summary

Crowd Cow is seeking a Full-Time Customer Care Specialist in Seattle to deliver concierge-level support across email, chat, and phone. You’ll be the first point of contact, resolving issues with warmth and personal attention within a hybrid schedule (3 days in-office, 2 remote).

Join a fast-growing, mission-driven team and help elevate the customer experience while representing the Crowd Cow brand with professionalism and care.

Qualifications

• 3+ years of experience in high-volume, customer-facing support, including live phone.
• Experience with Zendesk or similar CRM is a plus.
• Ability to communicate clearly and empathetically across channels.

Responsibilities

• Provide live phone support and email/chat as part of a multi-channel service approach.
• Deliver concierge-level, high-touch service to turn first-time customers into loyal fans.
• Identify patterns in inquiries and propose process improvements to reduce repeated requests.
• Coordinate with cross-functional teams to resolve issues quickly and escalate when needed.
• Represent Crowd Cow’s mission of quality and friendliness in every interaction.

Skills

Customer service

Phone support

Multi-channel support

Zendesk knowledge

Attention to detail

Communication skills

Tools

Zendesk

Job description

Customer Care Specialist (Customer Service / eCommerce)

Seattle, WA - Full-Time - In-Office/Hybrid (3 office/2 remote)

Schedule: Standard business hours, Monday-Friday

About Crowd Cow

As the massive $200 billion categories of meat and seafood move online, Crowd Cow is building the world's premier discovery platform for luxury meat and seafood - a foodie's dream. We're a profitable Series B company with thousands of happy subscribers nationwide, but our growth mindset is pure startup: high-energy, bold experiments, and big bets.

We partner with ethical farms and fisheries around the world to source high-quality, more sustainable food, and share the stories behind every product and producer we carry. We're on a mission to triple the company in three years - join us in building a transformative, enduring company that makes a real, positive impact on the food system.

About the Role

Crowd Cow is looking for a Full-Time Customer Care Specialist based in Seattle, WA to deliver exceptional, concierge-level customer support across email, chat, and phone You'll be a first point of contact for our customers, bringing warmth and personal attention to every interaction, resolving issues quickly by understanding customer needs, and owning service interactions from start to finish.

As our Care team grows, you'll have the opportunity to take on more responsibility, help shape new processes, and collaborate across departments to elevate the customer experience. This role is challenging, yet rewarding - a chance to gain valuable experience while directly representing the Crowd Cow brand.

This position is based at our Seattle office with a hybrid schedule offered: 3 days per week in office and 2 days working remotely.

What You'll Do

• Provide live phone support for approximately 50% of your time, alongside email and chat inquiries - delivering the same high-quality, friendly experience across every channel.
• Bring a concierge-level, high-touch approach to every interaction - going beyond resolving the immediate issue to create a genuinely personal experience that turns first-time buyers into lifelong fans.
• Spot patterns and recurring themes in customer inquiries, and flag opportunities to improve our service processes and turn them into actionable solutions that resolve root issues and reduce repeated outreach.
• Coordinate with the team to flag and resolve unforeseen issues immediately, alerting the right people before small problems grow.
• Convey the Crowd Cow mission of convenience, quality, and friendliness in every interaction, whether by phone, email, or chat.

You'll Thrive If You...

• Are passionate about customer service and understand what "great" looks like in eCommerce.
• Enjoy delivering personalized, high-touch service that makes every customer feel valued, with the initiative and ownership to find solutions that create the best outcome for both the customer and Crowd Cow. Communicate clearly, warmly, and confidently - both in writing and while supporting customers during live conversations.
• Have 3+ years of experience in high-volume, customer-facing support, ideally including live phone support.
• Are tech-savvy: Zendesk (or a similar CRM/phone support platform) experience is a huge plus.
• Have meticulous attention to detail and can stay focused and energized in a fast-paced, multi-channel environment.
• Bonus: you care about food quality and where it comes from.

What You'll Get

• A generous benefits and PTO package
• The opportunity to join a fast-growing, mission-driven company
• A collaborative, passionate team that genuinely loves what they do
• A tangible impact on how customers experience one of life's great joys: incredible food

Compensation

Starting Wage: $25.00-$30.00/hour DOE.

Crowd Cow is an equal opportunity employer.

All qualified applicants will receive consideration for employment.

Candidates must be eligible to legally work in the United States.

Visa sponsorship is not available for this role.